ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

User friendly and robust

PROS: ConnectWise runs very fast, without any lags. Remote controls are also extremely easy to operate. CONS: I had encountered a few problems with duplicate agents and errors that can only be fixed by customer representatives.

Enhanced team productivity

PROS: After over a year of using ConnectWis, we can say that the software saved us immense time as it streamlined the process and has zero to minimal room for error. CONS: There have been system lags when patching. Worst is when it hangs in the middle of installing software. But these are not deal breakers.

Enhanced team productivity

PROS: After over a year of using ConnectWis, we can say that the software saved us immense time as it streamlined the process and has zero to minimal room for error. CONS: There have been system lags when patching. Worst is when it hangs in the middle of installing software. But these are not deal breakers.

"Beware of Connectwise Automate"

What do you like best about ConnectWise Automate? The tools are good. I really like how fast I can connect to a client when they call. It has so much potential. What do you dislike about ConnectWise Automate? Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to extract as many dollars out of my ...

Remarkable IT management tool

PROS: ConnectWise substantially improves the systems of MSPs. What's particularly impressive about it is it allows us to manage a large pool of end-points. This capability to connect with customers enables them to prioritize their business and not on the technicals. Besides, ConnectWise's smooth integration with various external apps is laudable. And there is its automation feature which effectively streamlines procedures, eliminating repetitive processes. CONS: Mastering the app requires a ...

Remarkable IT management tool

PROS: ConnectWise substantially improves the systems of MSPs. What's particularly impressive about it is it allows us to manage a large pool of end-points. This capability to connect with customers enables them to prioritize their business and not on the technicals. Besides, ConnectWise's smooth integration with various external apps is laudable. And there is its automation feature which effectively streamlines procedures, eliminating repetitive processes. CONS: Mastering the app requires a ...

"Handy software, but a little rough around the edges"

What do you like best about ConnectWise Automate? I like the scripts that come with automate and the ability to add scripts to help with ongoing maintenance of devices. This can and has saved time doing routine maintenace. The alerts are also handy and create a good history of what is going on with a device. Is an alert a one-off issue or is it repeatable and requires some proactive action to keep my clients systems running optiminally. These 'alerts' form tickets which I use as a reporting ...

"Handy software, but a little rough around the edges"

What do you like best about ConnectWise Automate? I like the scripts that come with automate and the ability to add scripts to help with ongoing maintenance of devices. This can and has saved time doing routine maintenace. The alerts are also handy and create a good history of what is going on with a device. Is an alert a one-off issue or is it repeatable and requires some proactive action to keep my clients systems running optiminally. These 'alerts' form tickets which I use as a reporting ...

"Simple and powerful tool"

What do you like best about ConnectWise Automate? Screen connect is very fast and easy to use to remote controls remote machines What do you dislike about ConnectWise Automate? Sometimes there are issues with duplicate agents for Thin Clients or VDI's. In addition to that there are bugs that needs to fixes for Mac iOS so you will be able to use all the features the same way as for windows devices. Recommendations to others considering ConnectWise Automate: I really recommend CW to other ...

"Necessary software for any MSP"

What do you like best about ConnectWise Automate? Connectwise automate was completely worth the price. It is the only way that we could become a successful MSP. What do you dislike about ConnectWise Automate? The on board process was a little clunky. Recommendations to others considering ConnectWise Automate: Without any type of automation software like Connect wise Automate it will be very difficult for any MSP organization to succeed. This software solves most of the small easy to fix ...