ChurnZero

Recommend for CS Teams!

What do you like best? ChurnZero is giving us insight into our customer's activities in a way that we've never had before. The team at ChurnZero has been super helpful and takes the time to understand our needs to get the most out of the software. It's cool to see all of the different features that they offer and the number of direct integrations we can choose from makes it easy to incorporate systems that we already use. Their support team also is super quick to respond to inquiries ...

Excellent system

What do you like best? Simplicity of use, clear data, effective support and always available, focused at user satisfaction! What do you dislike? We are still starting to use it, sometimes we find it difficult to analyze some information, but I think this is because I am still learning! Recommendations to others considering the product: For those looking for information that is easy to understand, quick and that integrates into other systems of your company (example: CRM) What ...

Great

What do you like best? I am a CSM and using CZ as my main system. I try to do everything in one place and I like that CZ provides most of the functionality that I need. I also like the integration with SF and ZD. We also receive great support from our account manager. What do you dislike? Sometimes it takes a little time to load a lot of information, for example, usage going back over 90 days. Recommendations to others considering the product: Take the time to set it up and ...

CZ saves me time and makes me look good!

What do you like best? I can depend on the automation which saves me tons of time, the UI is easy and intuitive, and I can easily keep on top of my customer communication. What do you dislike? Sending emails is clunky, and it would be nice to cc: whoever you need to cc: What problems are you solving with the product? What benefits have you realized? As a customer success tool, it has saved us time by automating our outreach and consolidating lots of information in one place.

360 Degree Customer Success

What do you like best? It helps me on being organized and keep track of every customer and their health. What do you dislike? UI feels dated in comparison to other tools we use such as chart mogul, mix panel etc. Recommendations to others considering the product: If you are looking for a powerful application to provide high quality success ops to your customers, ChurnZero is worth it. What problems are you solving with the product? What benefits have you realized? Manage ...

Great product for proactive Customer Success organizations

What do you like best? Features to track a portal, journeys, playbooks, usage trends, connects to SF, GCal, Gmail. What do you dislike? I wish it had better reporting capabilities. Visualizations are a major need for my leadership team and it was difficult to do that within the app. Usually i had to export everything. Recommendations to others considering the product: Great tool for strong account development and management What problems are you solving with the product? What ...

International Director, Customer Success

What do you like best? User Interface, organized activities, reporting tool, integration with other systems What do you dislike? inability to export reports unless as an Admin user What problems are you solving with the product? What benefits have you realized? ability to manage customer profiles, usages, and health and be proactive in addressing customer related issues. All information in one place rather than different systems and spreadsheets.

Implementation with Vanessa P. has been Awesome!

What do you like best? Vanessa has been extremely knowledgeable and helpful in getting myself and the CS team up to speed on using CZ to increase visibility into our client's on-boarding journey and engagement, as well as automate many tasks. CZ has been saving us a ton of time and effort in making sure we are reaching out to our client's as frequently as we feel necessary. What do you dislike? As expected with any advanced CS platform, there is the time to get up to speed, but once ...

Great CSM Tool

What do you like best? I like the CSM workflow and flexibility that ChurnZero provides. I like reporting that CSM can run on various data points like renewal, client tier, and product types. What do you dislike? I have just started using ChurnZero at length at Cayuse and so far nothing to report. What problems are you solving with the product? What benefits have you realized? right now I'm still working with my colleagues to figure out what works and what doesn't work. Right now ...

ChurnZero is my personal assistant

What do you like best? I use ChurnZero for everything I need to manage my clients. It is genuinely like my personal assistant - keeping track of all of my clients, notifying me when there is something I need to pay attention to, prompting me for next steps, and automating processes both for myself, and across our CS unit for the purpose of standardization. Is is my 'source of truth' for all current information on the client. It provides an easy way for me to get a quick snapshot of my ...