ChurnZero

The best CS tool in the biz

What do you like best? User metrics. It is so imperative to focus on usage metrics in order to understand what features/product capabilities are most popular, and focus on not only retention but up sell numbers. CS in particular is responsible for understanding what product features are tied to high retention customers and what engagement metrics are tied to low engagement customers, so as long as we're thorough in our tracking and the product is strong, CSMs should be able to make a big ...

ChurnZero is a great customer management software.

What do you like best? It's ease of set-up and usage is the best thing about the platform. What do you dislike? There is nothing as that i would say i dislike about ChurnZero but it would be nice to be able to collaborate with customers teams on journeys. What problems are you solving with the product? What benefits have you realized? The biggest problem that we solved with ChurnZero is that now we have one source of truth for all our customer related data required instead of ...

Churn Zero is Very Useful and the Implementation and Customer OnBoarding is Exceptional

What do you like best? One place to store all customer details, which enables collaboration of our Customer Success Team. The Plays are very helpful and save so much time. Love the tracking and reminders. Bora Lee has been with us through the on boarding process and she is always there to answer questions and provide best practices. I'm totally impressed. What do you dislike? There really isn't anything I can name. Every suggestion we have offered has been well recieved. I am not an ...

Easy set up, intuitive interface, incredibly responsive people

What do you like best? - Implementation was great - very knowledgable implementation consultant and clearly outlined project plan - The administration is simple. Our Salesforce.com is a living, breathing system and we are changing things daily; ChurnZero makes it very easy to change the current setup, add additional custom fields and custom tables, and to rearrange the views so the CSMs are comfortable and it models what they were used to seeing in Salesforce. - The Dashboard is ...

ChurnZero Customer Service Will Blow Your Mind

What do you like best? I really like so much about the actual platform. ChurnZero is powerful machinery and there is a learning curve because the system can do so much and is so flexible. But, that's why it's ChurnZero's customer service that I'm here to rave about. From implementation (Morgan, Implementation Specialist) to roll-out (Bri, CSM) to ongoing, daily support (Vanessa, CSM and Matt / Scott, Tech Support): every step of the way there has been an incredible human there to offer ...

Great product! Helped us understand our customer health and allows us to be more proactive.

What do you like best? We use ChurnZero to measure the health of our customer accounts and proactively work to improve our product and services for them. It is easy to use and very flexible. What do you dislike? We don't have anything to report that we dislike yet. What problems are you solving with the product? What benefits have you realized? No problems and we have a much better handle on customer health as a result of using.

Using ChurnZero is great!

What do you like best? I like how helpful and quick the team is in answering my questions and offering training. What do you dislike? I wish there were more labels and descriptions of what certain feature are capable of. Recommendations to others considering the product: Definitely try it out and see all of the amazing features. What problems are you solving with the product? What benefits have you realized? Sending mass emails easily. Managing customers health score and ...

A must have for an SaaS CS Team

What do you like best? ChurnZero is a great tool to help keep a pulse on my customer's health scores. The introduction of the daily email was awesome- it's so nice to start my day with a snapshot of changes in churn scores and all my tasks in one place. I also love that I can schedule email plays based on custom criteria to eliminate manual customer touchpoints. The CSMs we've worked with have been great, too. They consistently go above and beyond to not only make me a better CZ user but ...

User Friendly Tool.

What do you like best? This tool reminds me of everything to do on a daily bases, extremely increasing my proficiency. I use this tool everyday. Many benefits come along with this tool: 1. User friendly. 2. Maintain all your data. 3. Save your time. 4. Organize the customer's details. 5. Remind you through mails and pop notifications. 6. Increase your revenue. 7. Increase and build good customer relationships. 8. Maintain churn report. 9. Maintain reactivation clients ...

Really like working with them! Great experience.

What do you like best? They are a really attentive company. My experience with them as really amazing, always doing their best to solve our problems. Also, their product really has some awesome features that really helps us organize our lives in Customer Success and to propagate a CS mindset in the company. What do you dislike? We are a brazilian company and not all of us speak english, so that was hard sometimes in meetings and calls when we have to translate part of the ...