BigPanda

Good product overall, but more user accessible APIs and configurations necessary

What do you like best? The UI is clean and intuitive, and the alert pipeline/correlation logic is well defined. The OOTB integrations are straightforward and easy to set up. The APIs that do exist seem to be well documented and are easy to consume. What do you dislike? Much of the configuration seems to be behind the scenes and not exposed to end users. The phrase "our customer care team can take care of that for you" sends shivers down my spine ;). There are a few configuration ...

BigPanda Review

What do you like best? Simple to use and set up. New users can learn it soon What do you dislike? The UI is not very good. Many limitations. And doesn't support SSO What problems are you solving with the product? What benefits have you realized? Alert consolidation. Ticket reduction

"BigPanda has helped accelerate our monitoring and alerting capabilities greatly."

What do you like best about BigPanda? The alert correlation assists our support teams to be able to quickly and easily identify the root cause, allowing them to reduce the overall time to resolution. What do you dislike about BigPanda? Like all software, it's not devoid of its issues or bugs. Not to say they have more than any other software out there, but they do have the occasional bug that is run into, and can be a temporary frustration while it gets resolved. (In which BigPanda does ...

"A tool that we need for the complete management and issuance of tickets"

What do you like best about BigPanda? BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the dashboard for current tickets and incident management in general. What do you dislike about BigPanda? It would be nice if a few things changed, like the report integration and the calendar view could be more customisable. What problems is BigPanda solving and how is that benefiting you? We use it for management models, tickets, notifications of ...

"Great experience in integrating the tool for everyday business usage."

What do you like best about BigPanda? I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone in the loop. What do you dislike about BigPanda? Currently we are working with the BP team to better improve the way our alerts are visually organized (not meaning environments). What problems is BigPanda solving and how is that benefiting you? It is helping us correlate maintenance events and random critical events to alerts in our system.

"BigPanda - An Effective and Efficient NOC Monitoring Tool"

What do you like best about BigPanda? 1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. BigPanda’s machine learning will correlate data into a small number of actionable incidents as they are detected in real-time before they escalate into outages. 2) BigPanda's integration with Outbound Tools such as Slack, WebEx, Teams, JIRA, ServiceNow, etc., automates and streamlines the incident response lifecycle across incident triage, ...

"It was very informative and context oriented. Thanks so much for arranging interactive session."

What do you like best about BigPanda? It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that. What do you dislike about BigPanda? Less a number of criteria for Noise reduction, Event correlation/suppression and deduplication. What problems is BigPanda solving and how is that benefiting you? Multiple Telemetry tool integration and Event correlation.

"Best Incident Management Workflow"

What do you like best about BigPanda? BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate issues to the relevant people in a timely fashion. What do you dislike about BigPanda? Currently, BigPanda does not display HTML-based email alerts as well as extracting info from HTML-based email alerts. If this is resolved, we don't need to reconfigure existing alerting methods. And in some cases, 3rd party systems only send out HTML-based ...

"An amazing smart monitoring and tracking software and much more"

What do you like best about BigPanda? I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment. What do you dislike about BigPanda? My experience has been positive. However, the documentation needs to be improved a bit. What problems is BigPanda solving and how is that benefiting you? It is a tool that ...

"Streamlined escalation and workflow processes"

What do you like best about BigPanda? Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow. What do you dislike about BigPanda? Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents. What problems is BigPanda solving and how is that benefiting you? BigPanda helped solve the ...