BeyondTrust Remote Support

An amazing tool you have to have

PROS & CONS What are the best aspects of this product? This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon. What aspects are problematic or could work better? The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago. What features/services would ...

Bomgar - Best Remote Tool Available

What do you like best? I like the ease of use of the product. Even if you've never used it before for remote support, it is very intuitive and you can figure it our very easily and quickly. What do you dislike? I don't like that I don't have a chat schedule where I can input hours of chat availability. What business problems are you solving with the product? What benefits have you realized? We are able to reset passwords, install software, update drivers, and many other computer ...