Bazaarvoice

"Bazaarvoice syndication has had very positive impact on our business, I would highly recommend them"

What do you like best about Bazaarvoice? The syndication network is fantastic, accounting for around 60% of our key retail partners. The syndication is easy to use, you just need to ensure products are set-up correctly What do you dislike about Bazaarvoice? The insights and data access could be improved. The set-up could be made user friendly to make it easier to find and extract the correct data What problems is Bazaarvoice solving and how is that benefiting you? Bazaarvoice are helping us ...

"Great reputation managing tool!"

What do you like best about Bazaarvoice? It condenses the product questions and reviews for our products from different retailer stores, all in one place. What do you dislike about Bazaarvoice? There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be ...

"Effortless Management Of Reviews: Juggling Multiple Brands Across Various Marketplaces Made Simple"

What do you like best about Bazaarvoice? Bazaarvoice provides a platform that is easy for businesses to use, helping us navigate and handle customer reviews effectively. It lets us collect reviews from different places and show them all in one central location. This makes it simpler for us to get a complete picture of what customers are saying about our products. What do you dislike about Bazaarvoice? For people new to Bazaarvoice, it can feel overwhelming. It does take training and some ...

"Great product and incredible support"

What do you like best about Bazaarvoice? Support and account management are incredibly helpful. What do you dislike about Bazaarvoice? No downsides that I have experienced. No complaints or concerns What problems is Bazaarvoice solving and how is that benefiting you? Product reviews and syndication - elevating our brand awareness

"A great way to interact with your consumers"

What do you like best about Bazaarvoice? I like being able to syndicate reviews to make the most of feedback we gather. What do you dislike about Bazaarvoice? I wish there were a few other platforms that allowed it... What problems is Bazaarvoice solving and how is that benefiting you? Speaking directly with consumers that have used our product. Giving others the confidence to try our product. Learning more about how our users use the product and ways they can be improved.

"Bazaar Voice makes it easy to view customer reviews and their customer service is great!"

What do you like best about Bazaarvoice? Easy report setup, great customer service What do you dislike about Bazaarvoice? I don't think I can think of any dislikes What problems is Bazaarvoice solving and how is that benefiting you? We can see what customer like and dislike about our products and can take action.

"EASY TO USE REPORTING"

What do you like best about Bazaarvoice? WE USE BAZAARVOICE TO REVIEW OUR ECOM PRODUCTS. THE REPORTING IS CUSTOMIZABLE, EASY TO UNDERSTAND AND CHART. What do you dislike about Bazaarvoice? ONLY DOWNSIDE FROM USING BAZAARVOICE IS THE TIME IT TAKES TO DOWNLOAD REPORTS. SOMETIMES I WILL BE STUCK IN A DOWNLOAD QUEUE FOR AWHILE. What problems is Bazaarvoice solving and how is that benefiting you? WE ARE EASILY ABLE TO SEE OUR PRODUCT CATEGORIES ALL IN ONE REPORT. WE ARE ABLE TO HAVE REOCCURING ...

"Bazaarvoice does great review moderation"

What do you like best about Bazaarvoice? Silent service. We are fully integrated, and only occasionally need to be involved in what they do for me. What do you dislike about Bazaarvoice? The Workbench could use a facelift. it is functional, but the aesthetics are older. What problems is Bazaarvoice solving and how is that benefiting you? We are able to moderate all of our incoming reviews. This allows us to save on our own automation and internal review staff.

"Helps us keep up to date on our end user feedback!"

What do you like best about Bazaarvoice? I like getting e mail notifcations anytime there is a question on our products or a negative review. Being able to reach out to the end user in real time allows us to know if there are issues with our products and to provide top notch customer service. What do you dislike about Bazaarvoice? Their platform is a little difficult to naviagte at first and looks dated, so it could use a refresh to be more user friendly, however, once you get used to it, ...

"A robust and complete platform that offers great customer service"

What do you like best about Bazaarvoice? I really appreciate how thorough customer service is when there is an issue. The system is very complete, any information you want to find, you will! What do you dislike about Bazaarvoice? Sometimes it's easy to get lost in all the data since there is so much of it. The data is also scattered in different areas so its hard to be organized. What problems is Bazaarvoice solving and how is that benefiting you? We are benefiting tremendously from the ...