Acquire

"Acquire Review"

What do you like best about Acquire? I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day. What do you dislike about Acquire? I ...

"Web Chat"

What do you like best about Acquire? Able to support customers online, quick and easy to integrate, flexible to set up What do you dislike about Acquire? some of hte analytics are a bit hard to get to the details What problems is Acquire solving and how is that benefiting you? Web chat online, customers supported, online sales made

"Acquire support goes above and beyond"

What do you like best about Acquire? I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. What do you dislike about Acquire? I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the ...

"Great product would recommended"

What do you like best about Acquire? We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU. What do you dislike about Acquire? Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the ...

"Good product to help our clients instantly"

What do you like best about Acquire? No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website. Possibility to take over the visitor's screen. This is really a very easy way to help our customers. Good customer support. What do you dislike about Acquire? The tool could use some more customization tools to tailor it more to our needs. What problems is Acquire solving and how is that benefiting you? The goal was to have an extra channel for our ...

"Great way to engage visitors"

What do you like best about Acquire? I really like the different things I can do with the triggers such as hiding the widget when no agent is online. What do you dislike about Acquire? Had some problems with multilanguage setup but their team was really fast to help out. What problems is Acquire solving and how is that benefiting you? Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages.

"Be a Fruit Loop in a bowl full of Cheerios"

What do you like best about Acquire? The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition. What do you dislike about Acquire? We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right. What problems is Acquire ...

" Innovative new product "

What do you like best about Acquire? I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen What do you dislike about Acquire? The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse What problems is Acquire solving and how is that benefiting you? New customer retention and efficiency of solutions

"Simple to integrate and use, with one important flaw"

What do you like best about Acquire? Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time. What do you dislike about Acquire? The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided. What problems is Acquire solving ...

"v.1 is buggy with dropped notifications"

What do you like best about Acquire? Workflows are not to difficult to set up What do you dislike about Acquire? Lack of sound notifications for our support team led to missed live chats What problems is Acquire solving and how is that benefiting you? v.2 supposedly will relieve us of some of these pain points.