Acquire

"All In One Platform for eCommerce Communication"

What do you like best about Acquire? There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text. What do you dislike about Acquire? It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find. Recommendations to others considering Acquire: Try Acquire ...

"Unlike any chat"

What do you like best about Acquire? Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team. What do you dislike about Acquire? There is alot of options in the service, it takes sometime to getting used to What problems is Acquire solving and how is that benefiting you? We are trying to connect with our customers who visit the website

"Great solution"

What do you like best about Acquire? Acquire provides the co-browsing solution we were looking for. What do you dislike about Acquire? It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage. What problems is Acquire solving and how is that benefiting you? Allowing our Account Managers and Business Developement to conduct business virtually.

"Responsive and helpful in integrating with another system."

What do you like best about Acquire? Video chat with no downloads needed on mobile What do you dislike about Acquire? Need to improve flexibility of options/designs. Recommendations to others considering Acquire: Probably the most complete option available on the market today. What problems is Acquire solving and how is that benefiting you? Connecting with customers is easier when they can do it in multiple ways

"Powerful, user-friendly customer engagement tool"

What do you like best about Acquire? Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales. What do you dislike about Acquire? There is nothing to dislike. The product is absolutely perfect for us. What problems ...

"Simple, Functional, and Lots of Potentials"

What do you like best about Acquire? There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing ...

"Great product and phenomenal support"

What do you like best about Acquire? Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global ...

"Acquire has it all"

What do you like best about Acquire? Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities. What do you dislike about Acquire? Nothing really as far as I know the platform What problems is Acquire solving and how is that benefiting you? Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

Highly Recommended Chat Software and Co-browsing Tool

PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets ...

"Simple integration and customer experience"

What do you like best about Acquire? Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own. What do you dislike about Acquire? The agent interface is sometimes slow and notifications of new chats sometimes inconsistent. Recommendations to others considering Acquire: Just make sure you do your due diligence to ...