Zoho MarketingHub Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Zoho Marketing Automation

Buggy, Unintuitive, Disconnected and Floored

What do you like best? Email Templates are decent enough, graphics are nice What do you dislike? Load times are shocking Forms are not editable to suit your website ROI tracking is almost impossible Journeys constantly lock up, don't work. No Live Chat support No Phone support No ability to really transfer any actionable data across to CRM Data does not connect well with other Zoho apps Unintuitive Constantly crashing. Painful to set up, painful ...

All In One Marketing Solution, beyond your expectations

What do you like best? It does have plethora of advanced features that make us loyal for Zoho MarketingHub since last couple of months, such as easy integration with numerous apps, customer journey tracking, online surveys, customer data management, quick data filtration, and a lot more features which helps our business to go in the right direction. What do you dislike? Well, overall it does not have any major issues, but some minor issue that we dislike includes having not ...

Use it daily

What do you like best? Ease of use. Integration and functionality. What do you dislike? Difficult to navigate sometimes. They constantly change format. What problems are you solving with the product? What benefits have you realized? Unlimited automated emails; Touchpoints; Complete lead management

Powerful tool but there are too many glitches in the sync to CRM

What do you like best? It's incredibly powerful and offers a vast library of tools. There a lot of ways to review performance reports, and the main campaign builder is relatively simple to use. It also syncs with many of the other Zoho products; integration and tracking stats in the other tools within the suite we have was very important to us. The journey builder is also a real boon, and while we haven't implemented the customer journeys yet, we are working on building the campaigns to ...

Hub Review

What do you like best? I like its integration between other apps and platforms. Also how it allows you to follow the customer journey What do you dislike? I would like if it could do more accounts What problems are you solving with the product? What benefits have you realized? Understanding customer behavior. What they do, when they do it and how long they stay on a particular page etc

Productive overall

What do you like best? Efficiency increment for our portfolio management. What do you dislike? Nothing to be declared so far everything seems ok. What problems are you solving with the product? What benefits have you realized? Marketing management got better

Great CRM Tool

What do you like best? I like the different tools it incorporates. From the support tickets to the automated chats, it offers a lot of value! What do you dislike? It doesn’t work the best with Safari. Certain elements work better on Chrome. For instance, Zoho sales IQ isn’t the best with safari unless you download the app. Recommendations to others considering the product: If you’re using a Mac, download the app if not using chrome. What problems are you solving with ...

Very well integrated

What do you like best? I really like how the filter for contact and wordpress plugin to push lead directly into the system. What do you dislike? The documentation are not detail enough and number of custom field limitation. Recommendations to others considering the product: A complete set of CRM tool that are ready to expand if you need it in the future. What problems are you solving with the product? What benefits have you realized? Automation of lead integration ...

Great to build loyal customers

What do you like best? Analyze visitors and their actions. Then analyze behavior and set goals. Give me help to make them customers What do you dislike? Track all pages on site, workload sometimes is too much to handle Recommendations to others considering the product: Help automated email responses and customize social media posts What problems are you solving with the product? What benefits have you realized? Help manage marketing activities across multiple channels

Not bad

What do you like best? I so wish I can use Marketing Hub, I've spent hours trying to figure out how to just get a journey setup What do you dislike? My experience has been quite frustrating. Although, the concept and vision of what you will eventually be able to do with MarketingHub is quite amazing, the back end bugs that still need to be fixed, will prevent you from doing magic right now. Recommendations to others considering the product: yes who have small business What ...