Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Zendesk Chat a friendly tool for support your customers"

What do you like best? I like it because it is a simple tool that allows us to easily help our clients with just a chat. Our support team is also much more efficient because using a keyboard is faster than a telephone call.Technically the application is simple for the user who contacts the support since it is only a chat but the support dashboard is very powerful and allows us to configure a lot of options, such as automatic response bots, look at statistics or check the system in real ...

"Amazing admin experience"

What do you like best? Fast overall, really easy to use and customize What do you dislike? Not a lot of options to customize, sometimes you feel kind of boxed What problems are you solving with the product? What benefits have you realized? Live chat customer support

"Efficiency At Its Best"

What do you like best? Customer Service is focused on client which is great. What do you dislike? I do not have any dislikes at the moment. What problems are you solving with the product? What benefits have you realized? Real time interaction with staff

"Zendesk Chat - Great tool for answering customer queries and handling chats and for support. "

What do you like best? Its a Great tool for answering customer queries and handling chat and email for support. We have used this tool for Cricut company and it was a great tool to handle customer queries and issues about the product and software. What do you dislike? It used to get difficult to get support when we had outages. had to wait for team to get back and answer and fix issues in the product. Recommendations to others considering the product: Great tool overall. What problems are ...

"Complete and clean"

What do you like best? Filled all of my expectations, recommended What do you dislike? I have no major complains or objections to present Recommendations to others considering the product: First have a chat with their support to make sure What problems are you solving with the product? What benefits have you realized? A custommer support solution

"Convenient and Easy to use"

What do you like best? This is very easy to use and allows us modern opportunity to interact with customers on their terms. Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site. What do you dislike? Sometimes the program freezes or kicks you out for no reason. What problems are you solving with the product? What ...

"Lots of great Features"

What do you like best? I like the ease of use and that you can access chats at any time by being logged into Zendesk support What do you dislike? I don't like that you can still see incoming chats when you're unavailable or you have hit your chat limit Recommendations to others considering the product: I would definitely recommend this product to anyone looking for an online chat tool What problems are you solving with the product? What benefits have you realized? Zendesk chat has made it ...

"First time user of zen desk"

What do you like best? The chat allocation process between agents, the option to change profile pictures. Easy to create shortcuts and tag system to locate relevant chats later. Emojis can be used for both agents and customers. What do you dislike? when a chat disconnects on the customers side they assume we have cut them off, and go to the back of the queue when they reconnect. Recommendations to others considering the product: User friendly chat function for both agents and customers. ...

"Easy way to navigate through customer concerns"

What do you like best? I really like how Zendesk can separate incoming tickets to the right responders. It also allows for us internally to discuss and resolve customer concerns. What do you dislike? I wish there was more of the customer concern displayed in the general screen - this would make it simpler to navigate to the higher priority concerns. What problems are you solving with the product? What benefits have you realized? Zendesk chat is integrated with our social channels. This ...

"Zendesk Chat cost less delivers more"

What do you like best? Zendesk chat provides everything you need from a live chat software.managing different chats at one time and templates are the best two things.Switching between chats is easy.Also transferring your chat to another agent is also better because it pops up on the screen so the other agent doesnt miss it. What do you dislike? Although it has many features and its configured in a way that its less likely to face much issues with the software but if incase you need help ...