Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Review on Zendesk Chats"

What do you like best? Zendesk chats is the best option when it comes to online chats. The software allows you to chat with multiple clients at the same time. It welcomes the visitor with an encouraging message. When it comes to installation, its easy to install and use. What do you dislike? When there are many chats is hard to know the visitors chats unless they send a message again. Recommendations to others considering the product: If you company offers customer support help , the best ...

"Awesome Service with Zendesk Chat to Customers"

What do you like best? - quick response to customers - missed chats also recorded - can be assigned to dedicated departments - pre chat form to get reliable data What do you dislike? need to open window everytime otherwise there are chances to miss chats Recommendations to others considering the product: -Best to deliver customer service - To provide pre sale and post sales support to your customers - Helps to create department and separate leads What problems are you solving with the ...

"Best way to interact with clients"

What do you like best? I like the integration between our systems files and information and their platform What do you dislike? I don’t like how it sometimes lags in speed time What problems are you solving with the product? What benefits have you realized? The problem of not communicating back to customers who need support

"Easy chat tool"

What do you like best? Easy to use and you can see the ticket information clearly! What do you dislike? Sometimes hard to see who is writing in. What problems are you solving with the product? What benefits have you realized? We all can share these chats and include eachother so makes it easy to send the chat to the right person!

"Great Product"

What do you like best? This function has allowed us to create online live interactions with our customer base and website visitors. It was very easy to install and works well. What do you dislike? The customer service in helping us pick a solution was very poor in response time and was initially provided bad information. Recommendations to others considering the product: It is a great product and was easy to implement. Make sure you are specific in what you are looking for so they give you ...

"Uncluttered viewing."

What do you like best? Dependable functionable chat room for completing necessary communication which ends in compketed transactions. What do you dislike? Nothing to dislike maybe bigger bubbles for current box conversation. What problems are you solving with the product? What benefits have you realized? Clearing up many transaction necessary details for purchase or refund completion.

"I love Zendesk Chat!"

What do you like best? I love how this product allows me to connect with my customers at a quick pace and handle many accounts at a time. What do you dislike? Sometimes the chat will freeze and kick me off of my chats. This doesn't happen often only when I am trying to take multiple accounts at once. What problems are you solving with the product? What benefits have you realized? By being able to use Zendesk chat it has provided new options for us to solve our customers needs.

"Zendesk chat works great and is great addon to zendesk"

What do you like best? That is plugs and plays proper with the zendesk service suite What do you dislike? Sometimes the chat fails to load and seems to slow the site down Recommendations to others considering the product: nice and smooth live chat feature that integrates nicely with the zendesk suite of customer service functions. We highly recommend their full services as it makes for a nice all in one dashboard for customer services within one URL custom to your business What problems are ...

"Excellent experience for customer and users "

What do you like best? The performance in general of the tool, it makes your work easier, you can manage tickets and get analitics that help your organization to measure KPI´s You can chat with people active in your website, it can raise sales You can create different departments or areas for all the users. What do you dislike? Actually a few things, sometimes you cannot change certain configuration just the admin, those things as a user make sometimes a little difficult to change settings ...

"Zendesk Chat: My take on the helpdesk titan"

What do you like best? Zendesk chat is very easy to use. You just need to sign up, copy a piece of code onto your website and you're good to go. It has nice options wherein users can edit their own name, export a chat protocol and the widget can be moved around on the site. You can also add your operator's photo for a more personal chat experience. It also has an offline mode where you can be hidden when offline or be used as a data capture form. The console offers a range of useful ...