Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Simple and Straightforward."

What do you like best? The easy accessibility and simplicity of the chat makes it easy for the clients and its customers. What do you dislike? So far, as a consumer I have no problems so far. Zendesk has an exceptional organisation structure. What problems are you solving with the product? What benefits have you realized? Zendesk has definitely made work more efficient, The structure of the product has made it easy to navigate through.

"Zendesk Chat was a simple chat"

What do you like best? I like how simple it was to integrate into our website. It works nicely for doing live sales and support chat. Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user management. The built in analytics are good Our team is very productive thanks to Zendesk Chat.Zendesk ...

"Chatting is easy!"

What do you like best? The ability to have an instant conversation with our customers / website visitors is essential. Zendesk chat allows this with absolute ease and minimal setup, and works flawlessy What do you dislike? Sometimes it can get a little much if you’re browsing and not wanting to chat, but it’s easily dismissible. What problems are you solving with the product? What benefits have you realized? Instant chat was something we wanted and Zendesk chat provided this. We didn’t have ...

" Interesting pricing,reputable ticketing system and proven efficiency,Zendesk chat is a great choice"

What do you like best? One feature that deserves much attention is the pre-chat form. Basically, you ask your visitors to enter some information before joining the conversation. Therefore, if you have a high priority chat or someone who should be sent to a particular department, you can do so by setting this preform correctly according to what you are looking for. Another quality of zendesk chat that should be highlighted is its mobile apps for either android or ios. Zendesk Chat provides ...

"Zendesk Chat-An Excellent Support Tool"

What do you like best? Zendesk chat allows us to embed a chat widget on our site, and when someone visits the website, we get a chance to engage them via a live chat. At the Zendesk dashboard, we get important client information like which page the client utilizing the live chat is at. We also love the fact the software supports file sending, and clients can offer pictures or screenshots when they are asking for help from us. Additionally, the chat ratings offered by Zendesk chat are the ...

"Till now Zendesk is the best chatting app i got accross"

What do you like best? Multiple chatting system is the best thing I liked about Zendesk, one can handle multiple customers at one time and It can support our customers through multiple platforms, phone, email, social media. What do you dislike? It sometimes takes too much time to load, though its reporting is very efficient but it's not that much user-friendly. Zendesk slows down to the point at which it hardly functions. Recommendations to others considering the product: One can use ...

"Zendesk-Why I love this tool"

What do you like best? Zendesk chat has been a very useful tool to us because it has helped us in increasing conversion rates. We are able to chat in real time with our customers and potential customers. It is hard for clients to call directly but with zendesk chat embedded on our website then we are able to engage our clients more. It is an easy tool to use and one does not require any training. It is an affordable too and it even have the free trial. Zendesk is a great software for the ...

"I would recommend zen desk chat"

What do you like best? I like that zendesk is used by so many companies so it is familiar and easy What do you dislike? I dislike the connectivity issues which sometimes occur with it Recommendations to others considering the product: No advice at this time. What problems are you solving with the product? What benefits have you realized? I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open

"Great service"

What do you like best? I like how quick and easy they make getting help or questions answered What do you dislike? Sometimes you still got to call and talk to a person because so issues cant be resolved What problems are you solving with the product? What benefits have you realized? Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered

"Zendesk Chat Review"

What do you like best? When you want to communicate online with your clients Zendesk Chats have proved to be helpful. It is easy to use and implement as someone who doesn't have experience can chat without struggle. What do you dislike? The main disadvantages that Zendesk Chats offer is that it is hard to connect the chats with the emails. Coming from chats to email is somehow hard as the chats can only be available when the visitor chats again. Recommendations to others considering the ...