Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"ZENDESK CHAT IS THE BEST!!!"

What do you like best? I like that Zendesk chat makes it really easy to chat with customers and pull up the customer's information when needed. What do you dislike? I honestly don't dislike anything about Zendesk chat. I think that Zendesk Chat is a powerful and highly effective tool. Recommendations to others considering the product: I would highly recommend using Zendesk Chat. It's the only tool that you'll ever need. What problems are you solving with the product? What benefits have you ...

"Zendesk "

What do you like best? For support rep work goes, it's simple, to the point, and it integrates well with many tool because it is such a large company. We used support guide products, for ticketing. What do you dislike? It is NOT small-business friendly, it is really meant for large companies. What problems are you solving with the product? What benefits have you realized? The ability to communicate via email and chat to solve ticket request and or business communications.

"Zendesk consolidates support chat"

What do you like best? Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team. What do you dislike? layout is not ideal and it can get confusing if the teams dont label correctly. Recommendations to others considering the product: Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list. What problems are you solving with the product? What ...

"no complaints"

What do you like best? I like that Zen Support is pretty quick in responding to our requests for help in building reports and triggers. What do you dislike? I don't have anything I dislike, implementation was quick and any problems we've come across were quickly addressed by Zen Support team. What problems are you solving with the product? What benefits have you realized? We are able to split our chats by brand to help provide better feedback on brand and customer needs. I should mention, I ...

"Intuitive and clean"

What do you like best? Very clean interface, shortcuts are easy to manage and create. Metrics are a nice feature. What do you dislike? Lack of customizable options visually. Also shortcuts could be more customizable as well. What problems are you solving with the product? What benefits have you realized? Very efficient, manages several chats at once easily.

"Best Chat Experience"

What do you like best? I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience. What do you dislike? I have never really had issues with this product. Sometimes the chat can crash but thats very rare What problems are you solving with the product? What benefits have you realized? Help desk functions

"A Terrific Addition to Zendesk"

What do you like best? The chat feature on Zendesk was a natural extension of customer care for the supplements company I worked for. The ability for a customer to visit our site and get a quicker response via chat than email or phone actually turned into a higher conversion of web traffic. What do you dislike? I can’t recall anything that I did not like from this program. What problems are you solving with the product? What benefits have you realized? The ability to convert web traffic to ...

"Outstanding experience"

What do you like best? Really loved it, a truly complete long term solution for customer support What do you dislike? I dont have any complaints to present, i-m fully satisfied Recommendations to others considering the product: I recommend talking to support to find the right plan for you What problems are you solving with the product? What benefits have you realized? Making a better relationship with my clients

"Take care of your users in real time and increase sales"

What do you like best? Zendesk chat is a valuable tool for help desk. It allows providing information and support to your users in real-time. You can constantly monitor your visitors seeing the active ones, the idle ones and also the ones who opened the live chat tool. You may also see their referrals. By opening the panels of users visiting your sites you get many information about the pages they are on and all the ones they have seen. You may also viwe their IP, the browser they are ...

"Excellent Cloud App for support and live chat"

What do you like best? The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages. What do you dislike? I do not dislike the application at all, however, I would like it to have much more features for the same price. Recommendations to others considering the product: If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny. What problems are you ...