Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Great Product!"

What do you like best? We use zendesk for our support team to better help our customers. It's a great tool for when our customers chat in with issues and we can quickly resolve them. We use the response time on chat as a major KPI for our business as well. It's also integrated with other systems we use, so it makes it easier and more aligned for us. What do you dislike? We like using Zendesk! There could be more automation incorporated into the product, but, overall, it's great! What ...

"Absolutely amazing! Super easy and efficient!"

What do you like best? Easy to help customers and manage multiple chats at a time! What do you dislike? Seems to boot them off fairly quick, if they do not respond immediately. Recommendations to others considering the product: Easy to use, manage it easy What problems are you solving with the product? What benefits have you realized? Lots of questions, approving practice impressions and many more!

"zendesk input "

What do you like best? I really enjoy the reporting aspect! I like how you can see how many calls people take compared to how many you made. I also like when someone responds back it changes the color of the ticket so you know they responded. What do you dislike? I do not like how the leftover tickets do not send everyone a warning that someone responded. Recommendations to others considering the product: Made it easier to know when someone responds back to your email instead of always have ...

"Great Chat Service"

What do you like best? The chat service is easy to use and makes communication with multiple customers at a time a breeze. Chat logs migrate seamlessly into the Zendesk ticketing system so we have a good history of chats with customers. What do you dislike? Haven't had any service or feature breaking issues with Zendesk chat so far Recommendations to others considering the product: It's a great service that will give you better tools to see how your agents are handling chats and how the ...

"Great chat experience"

What do you like best? The ease of use for this software is amazing. I switch between billing and support daily, and I use Zendesk chat for both. It is great being able to give customers a way to reach us other than having to call in on the phone. A lot of people prefer chatting because it is less time consuming as they can multitask when chatting. When I am doing work in customer Support, there is an option to take the chat that has been waiting for the longest. When I am in billing, ...

"Best CRM platform"

What do you like best? Easy to use in providing customer support. What do you dislike? There is none but I hope they can fix some glitches when using it Grammarly. Recommendations to others considering the product: Keep providing the same level of service to your users. What problems are you solving with the product? What benefits have you realized? Technical Computer software

"Amazing service"

What do you like best? Zendesk Chat has been an amazing experience with customers and employees. It allows for quick and easy communication among a business and its customers. What do you dislike? Zendesk has many options with chatting, including the sounds of the chats coming in! Nothing to complain about here. Recommendations to others considering the product: Zendesk chat is amazing in the flexibility and ease it brings to the customer and the company. With this efficient product it is ...

"Very useful"

What do you like best? The thing that I like best about Zendesk Chat is the UI What do you dislike? I don't really have any qualms when using this application. What problems are you solving with the product? What benefits have you realized? Keeping track of live chat more efficiently.

"Happy Customers Happy Biz "

What do you like best? It is the easiest software I have ever used. Great reporting available. What I like the best - our customers love it. What do you dislike? Have not been able to figure out auto-replies to speed up the process of customer service. Recommendations to others considering the product: 1) Use it 2) Use it 3) Use it What problems are you solving with the product? What benefits have you realized? It solves long phone calls with members as most issues can be handled via the ...

"In my opinion it will be my first priority for this area of chat"

What do you like best? The main features of this chat options are very likely to be amazing and it's user friendly. Also customers support is very good. One merits is like you can use this for one month free and then if you dont like you can ask for removing subscription. Win situation for you What do you dislike? We love this software and we are all using this also as of there is nothing we can hate about this What problems are you solving with the product? What benefits have you ...