Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Zendesk Chat is the perfect way to instantly talk with perfect video chat. "

What do you like best? It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation. What do you dislike? The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk ...

"Zendesk Chat is the perfect tool for communication and collaboration."

What do you like best? The best thing about this software is that we can easily communicate with the team worker in the world at anywhere and at anytime by using this efficient software. Its some features are very easy such as file sharing, video conferences and share chat. The another benefit in this software that is screen sharing are very easy to use in a group. So it is the best software for communication. What do you dislike? The most obvious difficult of this software is that ...

"Great chat application "

What do you like best? Love the dashboard is easy to view who is on your site, who is looking to chat, and where they are located. What do you dislike? There is no way to quickly identify if they are a current user. Recommendations to others considering the product: Zendesk is great as a basic chat service. There are other services that are better in regard to analytics and marketing. If you dont have a need for those services then Zendesk is an easy platform to learn and work. What ...

"The best in the market"

What do you like best? I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly. What do you dislike? There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat. What problems are you solving ...

"Great product"

What do you like best? Zendesk chat is an excellent chat solution for speaking with clients to provide instant supporr What do you dislike? I dislike the customer satisfaction requests for feedback What problems are you solving with the product? What benefits have you realized? The problem we are solving is not having instant contact for customers

"The best Chat tool to ever have"

What do you like best? This is the best chat tool that any organization can use easy to use can do multiple chats without any latency with up rate of 99.9% What do you dislike? nothing to dislikes but as i have heard it charges more Recommendations to others considering the product: No much recommendations to the greatest chat service ever for all major organizations but keep your up link to 100% What problems are you solving with the product? What benefits have you realized? It uses to ...

"Easy to communicate"

What do you like best? Zendesk can help you everything! It is easy to communicate and very simple. My clients are liking it! What do you dislike? I didn't find anything like it! I am very satisfied with this program! Please try it What problems are you solving with the product? What benefits have you realized? Help to my clients,24hrs per day

"Zendesk Chat-Review"

What do you like best? Zendesk is very easy to install and start using. Additionally, it is easy to learn and doesn’t require special knowledge. The moment starts running; it will build itself as a knowledge base. Searching the database is easy, and it creates incredible reports. Zendesk Chat is a chat support platform, where one gets to chat with the clients in real time. One can easily the email addresses of visitors to the site y requesting them to leave their emails and contact info in ...

"ZenDesk: an excellent tool for live chatting"

What do you like best? My favorite part about using Zendesk is how simple it is for myself to use and interact with my customers. There is never a time that I am in the dark about whether a customer has responded. It integrates well with our proprietary CRM software as wel. What do you dislike? Personally, the customer experience could be improved. My company primarily deals with older folks who are unaware that you need to press enter to chat. There is no option to add a send button to the ...

" The best live chat"

What do you like best? I like that I can implant a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and after that from my zendesk dashboard I get usefull data. What do you dislike? The vast majority of the usefull highlights are accessible on the expert arrangement. Recommendations to others considering the product: On the off chance that you need a decent and simple approach to collaborate with your customers in realtime at your site then ...