Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Zendesk Chat for beginners"

What do you like best? It's helpful to have both our regular correspondence and chat all in one place. Streamlined! What do you dislike? You have to add the tags while the chat is live, you can't go back afterwards What problems are you solving with the product? What benefits have you realized? It has been able to streamline having both email and chat in one place

"It was nice and easy to use"

What do you like best? Live time information and good notification What do you dislike? Bulky systems so a bit hard to keep track What problems are you solving with the product? What benefits have you realized? Helped us to solve instant designing with our customers to keep them with the products.

"easy to use and navigate"

What do you like best? it allows real time connection and communication with the guests. feedback is legit and we can rectify any issues then What do you dislike? i am currently unable to translate and export the data to my email. thus facing difficulties in the analyzation to the figures What problems are you solving with the product? What benefits have you realized? we can speak with guests immediately and we play a part with the booking process. especially in this really challenging ...

"So far so good"

What do you like best? Integration with zendesk ticketing system What do you dislike? better on-site product support in terms of user experience What problems are you solving with the product? What benefits have you realized? customer conversion

"Good Chat experience, some integration challenges"

What do you like best? Clean interface, easy to use, Zendesk Chat responds to the needs of the agents managing the chat. What do you dislike? The integration with our CRM software presented some challenges because of the large number of IPs that need to be opened for the Zendesk chat client to access the CRM's integration module. The CRM is deployed locally and lives behind a firewall. We eventually had to give up on the integration. Recommendations to others considering the ...

"A reliable tool for chatting with potential customers"

What do you like best? Zendesk chat is one of the most useful software in our organization since it helps us increase the conversion rates. With this tool, we can talk to clients and potential clients in real-time. It is always hard for customers to contact us directly, but with this tool embedded on our site, we have a chance to engage our customers more. Using the tool is easy since you don’t need any training. It is cheap and comes with a free trial. This is the best tool for the ...

"Fast Customer Contact!"

What do you like best? We really enjoy the ability to be real-time with customers and be able to follow-up directly with the member of our team who gave support to the customer. What do you dislike? The pricing is a tad high for what we use it for. Recommendations to others considering the product: Consider the cost per agent. What problems are you solving with the product? What benefits have you realized? we were looking for an instant solution to customer contact. Email doesn’t cut it ...

"Easy"

What do you like best? I like how easy it is to use and set up. Quick contact and you can organize your work well too. What do you dislike? I don’t really think I have anything about it I don’t like What problems are you solving with the product? What benefits have you realized? Easier to chat with clients and participants at my job.

"Zendesk Chat"

What do you like best? You can see what people are doing on your site while they chat with you. What do you dislike? You cannot change the status of other users, in case they forget to log off, etc. What problems are you solving with the product? What benefits have you realized? Customer support

"Chat for customer care"

What do you like best? I used this feature of Zendesk for about a year and it was good enough. What do you dislike? It is not as flexible as Zendesk unfortunately. Recommendations to others considering the product: I would recommend because it has great features though. What problems are you solving with the product? What benefits have you realized? Online chatting with Customers