Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Cuida a tus usuarios en tiempo real y aumenta las ventas."

What do you like best? El chat de Zendesk es una herramienta valiosa para la mesa de ayuda. Permite proporcionar información y soporte a sus usuarios en tiempo real. Puede monitorear constantemente a sus visitantes viendo los activos, los inactivos y también los que abrieron la herramienta de chat en vivo. También puede ver sus referencias. Al abrir los paneles de usuarios que visitan sus sitios, obtiene mucha información sobre las páginas en las que se encuentran y todas las que han visto. ...

"Zendesk Overview "

What do you like best? Zendesk offers a very robust multi-channel support and ticketing system, and an excellent reporting and analytics module. What do you dislike? Zendesk doesn't offer as much functionality with their chat feature. Recommendations to others considering the product: Zendesk Chat is a great product for global24 hr businesses that need to address support issues and can also be used as a great sales tool What problems are you solving with the product? What benefits have you ...

"Efficient customer service tool"

What do you like best? ZenDesk Chat is extremely efficient and easy to use. IT is an extremely intuitive interface that allows our agents to provide fast and friendly customer service. What do you dislike? Over the years, ZenDesk Chat has evolved and I currently do not have any dislikes. What problems are you solving with the product? What benefits have you realized? We are answering our customers in real time to resolve their issues with our product and answer any questions they may have ...

"zendesk chat"

What do you like best? different sounds for incoming chats, able to transfer to an agent or department function. What do you dislike? unable to view current chats in an invisible mode, it will make me take the chat. What problems are you solving with the product? What benefits have you realized? support problems, it help with the churn for some customers.

"Good support tool"

What do you like best? The best thing about Zendesk is that it provides a very complete and useful tool to solve the problems of our clients through the web and using a simple chat that invites the user to ask their questions. It also seemed a great success the possibility of creating a bot that responds automatically to the questions of the users. Another useful feature of zendesk is that it makes it possible to see the user's information in real time, for example, it is possible to see ...

"ZenDesk Chat Feature"

What do you like best? It makes it easy for customers to contact us in a quick fashion (as opposed to email) and for our business it is better than phone calls. What do you dislike? Sometimes the notifications in an existing chat are easily missed so I am afraid to minimize the screen while waiting on a response. What problems are you solving with the product? What benefits have you realized? It makes it easy for customers to contact us in a quick fashion (as opposed to email) and for our ...

"Amazing service!"

What do you like best? This product flows so seamlessly and has rare slowdowns What do you dislike? It can be difficult to learn at first but then it’s great! What problems are you solving with the product? What benefits have you realized? Having customers ask a question and having a software that allows it to be answered quickly is so helpful!

"Zendesk Chat works great"

What do you like best? You are able to see all ongoing chat. This is great for monitoring others work and viewing current ongoings. What do you dislike? It's easy to accidentally enter a chat that someone is already servicing. The chat feature for mobile devices does not follow the same sort of "do not disturb" time schedule that the main zendesk app has. What problems are you solving with the product? What benefits have you realized? We are helping people with their commute.

"Great so far"

What do you like best? I like it because it's a fast way to help customers instead of waiting for emails. What do you dislike? What I dislike is that sometimes there's a delay in the chat and it can cut off. What problems are you solving with the product? What benefits have you realized? To give out refunds and create reservations

"Enjoyable Experience"

What do you like best? Really easy to work with, easy to set up and cofigure What do you dislike? Not so much options to customize, I found it very limited Recommendations to others considering the product: Is an excellent value, try it What problems are you solving with the product? What benefits have you realized? Custommer Support