Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Handy tool!"

What do you like best? Zendesk is a cloud-based helpdesk solution which is very flexible and reliable. The interface is simple and easy to use and could be setup within minutes. It is a fantastic support ticket management system and is very easy to use via direct ticket submission platform. It also allows to send customer emails directly to the support queue which is very helpful. The self-help service portal is available 24/7 and is very effective. It supports web and mobile and is well ...

"Zendesk is critical "

What do you like best? What I like best is the instantaneous results that my team is able achieve. We can immediately interact via chat with anyone that needs help, whether inside of our org or outside of our org. What do you dislike? I cannot think of anything we specifically dislike at this time. It would be very picky to say, but sometimes the transactional log is not the cleanest, in that it could be formatted better for easier sharing and easier reviewing. Recommendations to others ...

"Great live chat software"

What do you like best? Very easy to use, easy to set up new users and great interface for our customers. Messages sent in real time, and easy to create new macros. This is the only live chat service I have ever used and would not want to use any other. What do you dislike? The only issue is that you cannot edit a message once its been sent, but that just means I have to give the message a quick proof read before sending it. I can completely see why they don't allow messages to be edited ...

"Works as Needed, Respectable Analytics"

What do you like best? What I like the best about the chat feature is the easy to visually see and manage the chats that are currently open and/or being handled. What do you dislike? I dislike not being able to have a more clear view of which support reps are handling what issues. Recommendations to others considering the product: Make management of reps and chat tickets more streamlined. It could also have better integration with the ticketing system that Zendesk provides, so that we could ...

"Great way to chat"

What do you like best? Easy to get customer service and get resolutions for minor problems What do you dislike? Wait times can be longer sometimes, wish it was available 24/7. What problems are you solving with the product? What benefits have you realized? Easier than being put on hold

"User Friendly"

What do you like best? Zendesk Chat is a user friendly platfrom not just for the admins but also for the agents. Win-win. What do you dislike? Zendesk Support (Internal Chat) is hard to get in touch with. Limited information about the website traffic, widget style and look. What problems are you solving with the product? What benefits have you realized? Real Time Assistance. Proactive Chat is very helpful when it comes to company conversion.

"Chat support review"

What do you like best? Zendesk Chat offers a great basic tool for chat support, you are able to: - set chat hours - notifications - maximum chats - triggers/automations - macros - pop-out chat for easier UI experience - very user-friendly - good data collection for reports and troubleshooting - It also offers a Google translate integration What do you dislike? I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option ...

"Zendesk experience has been positive "

What do you like best? The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box. What do you dislike? I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly What problems are you solving with the product? What benefits have you realized? It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly

"The User Friendliness of ZenDesk Chat"

What do you like best? I love the fact that the system allows you to do so many things in one software, emails and chat. What do you dislike? The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way. What problems are you solving with the product? What benefits have you realized? Very solid way to communicate with customers, without having to set up our own chat system software.

"Good product "

What do you like best? Easy interface and nice design. We use it all the time in the office What do you dislike? Haven't really run into problems when using it. What problems are you solving with the product? What benefits have you realized? Much faster response time. Easy to use