9.6
Spot Score
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Showing 81-90 out of 4605
S
Stef
02/10/21
Fixed in a flash
Fixed in a flashVery happy with the help i recieved, nice concise instructions followed by a helpful phone call.
CV
Christiaan van den Hoven
02/10/21
Had login problems
Had login problems. Was resolved very quickly. Abi, the lady that helped me, was very kind and helpfull
E
Elizabeth
02/10/21
Excellent customer service
We had a bit of trouble using xero and Jordan, one of their support specialists got in touch. I explained that I really needed someone to speak to me on the phone so he rang me straight away and helped in an excellent manner.There were a few technical problems with our phone apps but Jordan worked through them all and after a few phone calls we rectified the problem.First class customer service.
RR
Renee Rossiter
02/10/21
Knowledgeable, Understanding and Fast Service
Contacting Xero was so easy and even though my queries were mainly user error, I received detailed answers that resolved my issues straight away. Special thanks to Helia - Outstanding customer service!!
D
Diana
02/09/21
Supportive and Helpful
I have had the pleasure of working with amazing account managers and support team members. Xero and the team have been really supportive so far, big thanks to Victoria (and Sammie previously) for following up with me (and providing helpful suggestions) at various check-in points!
TS
Teresa Stear
02/09/21
Thank you so much for your telephone support
Dilon was so patient with me and explained everything in detail. A problem I had been agonising over for days is finally fixed. Thank you so much.
IM
Ian Mackellar
02/08/21
The Practice manager add on had not…
The Practice manager add on had not updated once i had become a silver partner ,after i messaged the support team this was rectified promptly.
HG
Heather Gale
02/08/21
Vilma spent time to understand my queries
Vilma spent time with me working out the way to achieve my request in Xero. Then sent me articles on the things we covered. Very Helpful.
TZ
Tomas Zeman
02/05/21
Highly satisfied
This time Helia was the person I spoke to. She was extremely helpful, very clear, understanding and gave me all the space and time I needed. Five stars!I would not hesitate and recommend Xero to anyone, very supportive, great customer service!
BJ
Bernard Joseph
02/04/21
Quick response
Nabeel dealt with my query speedily and efficiently
