Xero Reviews in January 2025: User Ratings, Pros & Cons

Fabulous responsive approach

Fabulous responsive approach, great communication , keeping me in the loop

A new credit card had been issued and I…

A new credit card had been issued and I neede to work out how to deal with it as bank feeds had stopped. The issue was rectified quickly and easily.

The service was amazing

The service was amazing, they were quick and able to assist as well as correct and finalise the query I had.

Pleasant contact with Raz Shah

Raz Shah contaced me the day that I posted an issue, initially pushing a sale. He listened to my problem and he connected me with the support team immediately.I am extremely happy that he could assist me in under 10 minutes

Impressive help.

Impressive help.Dillon has solved a problem in no time.I really appreciate his help.

VBSB MS'NKETHKWBMROPB…

VBSB MS'NKETHKWBMROPB MSKBGOWWBMWBMWBWBJWBN FJSBWKVNQVNBNWBNGRKBMAVMAEIRGJFBN VNO;FJGIWRGBWBMAFVN VNOAJGBBKMNFVFVBRGTB KNV;KFJKGSKBAKVN AIG KCKGJERGJRH166 MFOBMSBM

Xero Payroll Query

Xero Payroll Query - I had what I thought was a very complicated payroll query (panic sets in) - I contacted Xero support and Lisa got back to me within an hour (she tried calling but I was on the phone) - she send me a very clear explanation of what the error was and step by step actions to fix the issue! AMAZING!! Thansk Lisa!!

Specialist was very fast

Specialist was very fast, approachable and helpful. Thank you!

Excellent Service

The Xero payroll support provided by Chris was excellent, all my questions were answered competently and my queries were resolved efficiently.

Blocked Sender Issue

I had a problem that companies emailing me their Xero invoices were not being received by me. Xero fixed the problem within a few hours of my raising the matter.Fantastic job Xero.