Xero Reviews in January 2025: User Ratings, Pros & Cons

Excellent support from Connor

Fast and very helpful support from Connor. He described exactly and in detail what I had to do to solve my problem and the advise was spot on.

Quickly resolved the issues we were…

Quickly resolved the issues we were having, and was clearly explained throughout!

I enjoy honestly with this tool

I enjoy honestly with this tool. Will tell more after am well done.

Had a complicated payroll issue that…

Had a complicated payroll issue that required a lot of attention. Abby was extremely responsive and helpful and wouldn't have been able to get payroll done without her.

Pension query

I had a doubt creating a new employee with regards to her pension. This was flagged with Xero who then called me and guided me on how to set the person up.Tom, the support specialist, was very helpful.

Understanding and using templates for Invoices and Statements

After struggling to understand setting up of customer statements, Carolyn arrived with patience and understanding to show me how easy it is to set up. I cannot thank her enough! Well done Xero

Great and practical accounting tool

Great and practical accounting tool. Easy to use and customer support always helpful.Would recommend!

Lee went out of his way to find a work…

Lee went out of his way to find a work a round that provided me with the reporting information that I needed.

Xero support are amazing

Xero support are amazing, they have talked me through moving to xero and answered any queries really quickly. They have spoken to me over the phone, which other providers have not done. I can't praise them enough for their service. Other providers support could certainly learn from Xero.

Advice Required Payroll

Prompt and helpful advice