Xero Reviews in January 2025: User Ratings, Pros & Cons

Always friendly and ready to help

Always friendly and ready to help. Xero Support always helps us get the most our of the use of Xero.

Both software and staff support are amazing :)

I have always used Xero software which I love! In respect of support by Xero staff, I was confused about the access I had on my account when locating certain payroll and journal information so I logged a case with Xero support. A lovely lady called Mariyah replied to me who went above and beyond to help me - she responded very quickly, gave me so much information about how to actually resolve the whole issue (including the non-xero side of it) as well as how to use Xero to help and she was ...

Support was outstanding!

A week ago I was ready to give up on zero all together as I didn’t know how to fix the mess I had created with My employee’s pensions. I got in touch with zero support and it was fixed on the phone. I am just now sending my pension filings and I couldn’t have done it without Harry. I owe you a beer!

Jobs Work in progress

I needed to create a WIP forecast to our jobs and design a report. (Job name and costings etc) So I added a category of fees ie fixed timed etc and custom fields Jan - Dec manually inputted $ per mth WFM support opened my eyes to other ways to make reports work. :)

I always get great service and my…

I always get great service and my queries are always answered for me in the first instance and Paul is amazing. Keep up the good work. Julie Johnson