Xero Reviews in January 2025: User Ratings, Pros & Cons

Good useful way of accounting for SME

Good tool for small business accounting

Zahra was extremely supportive and…

Zahra was extremely supportive and helpful in assisting me to untangle a set of bank transactions. All is now well, and tidied up quite efficiently! Thank you!!

Quick response

Quick response. Easy to understand instructions.

Simple to use but totally effective.

Simple to use but totally effective. I've been using Xero for about 3 years now and couldn't manage without it. So easy to keep on top of things on a daily basis so you have instant information to hand. And now with MTD, it has been a painless transition.

Excellent service

Excellent service and managed to solve my queries easily and efficiently.

I was having a bank feed issue …

I was having an issue with one of my bank feeds. My support specialist, Jordan, gave me step-by-step instructions on how to resolve the issue. Was back up and running in less than 5 minutes! Thanks, Jordan!

Very helpful

This is the second time I have asked for help and they have been very prompt and helpful. Abby this time could see what was wrong and offered to help me edit it rather than me having to delete a lot fo work to do it. I love the system as it is so user friendly, better than some others! Highly recommend.

Excellent service

Excellent service, following my query I received an email almost immediately and also had the offer to discuss on the phone - Harry was great and fully explained the outcome of my query

CSV file import with Job no.

I was having an issue with an import of travel mileage with job number in CSV format to WFM. Which Lauren fixed it. Thank you Lauren.

Sandrine at Xero Payroll

Sandrine at Xero Payroll Thank you thank you thank you! Your product knowledge, ability to relay what's required and professional manner in doing so is simply EXCELLENT!