9.6
Spot Score
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LB
Laura Bolton
04/26/21
Brilliant support
Brilliant support - there was no question I couldn't ask and it felt like Lisa went beyond the call of duty to guide me through it until it was clear.
EB
EPC Bookkeeping
04/25/21
Great Support team
Great Support team Thanks all
NG
Nicole Gong
04/25/21
Prompt response and very helpful
Date of experience: April 26, 2021
MT
Mark Taylor
04/25/21
Kelly in Xero Payroll support has just…
Kelly in Xero Payroll support has just helped me to run a negative unscheduled pay run. Very quick and clear responses. Ask for Kelly.
I
Irving
04/23/21
I have a fantastic customer support…
I have a fantastic customer support from Matt He helped clarify many questions I had regarding payroll and pensions, freindly, patient and knowledgeable Matt, Tank you once again!
LO
Leonie Oosterhuis
04/13/21
I wasn't receiving emails
I wasn't receiving emails, and Xero identified the issue, and rectified it very quickly. Thank you.
CM
C McIntosh
04/13/21
I had an couple of related payroll…
I had an couple of related payroll issues that I really needed urgent help with - holiday accural, annual salary calculations and a payslips query all on seperate cases with Xero as instructed. Due to the time sensitive issue for completing the payroll for my client, Mariyah was able to call and sort all these issues for me - fantastic! It makes such a difference being able to speak to someone and not just back and forth with messages. Thank you Mariyah - I'm all sorted and client is ...
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HM
Helen McCosker
04/08/21
Quick response time
Quick response time. Solved instantly. Friendly and supportive response. Thanks Luke
CB
Claire Booth
04/08/21
Once again Xero have been really…
Once again Xero have been really helpful in dealing with my enquiry, Really please with their professional approach :)
E
Em
04/08/21
Tom in Payroll Support is AMAZING!!!
Amazing software and even better support! I love Xero it is such a seamless software, and really does increase my efficiency. The support I receive is absolutely amazing, Tom in payroll is great and super knowledgeable! Pretty much answers any and every question! Which makes me feel much more at ease, thank you tom, and everyone else in support.
