9.6
Spot Score
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C
customer
05/10/21
Amazing customer service experience…
Amazing customer service experience from Xero. I requested a call. They called me and sorted everything out in a very professional manner. That's what you want from your accounting provider. TOP DOGS!
BB
Becky Barker
05/10/21
Xero Central
I needed help with Xero payroll and through Xero central I spoke with Mariyah. She was very helpful and gave me some tips that solved the problems I have been having. Every time I have needed help the Xero central support team have been fantastic with timely and helpful responses.
FT
Farhana Tevai Huq
05/09/21
Can't beat Xero's customer Support
I had an issue with my P&L statement and with an income category that had a payment and refund which should have been zeroed out. I sent Xero help a message and received a response within 24 hours with some helpful steps I could take to fix the situation. When the steps only seemed to resolve part of the problem, I had a call set up with Asif a support specialist. Asif was so helpful and kind and patient in guiding me to figure out what the issue was and why the refund was not canceling out ...
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J
Jacques
05/09/21
Reports challenge quickly resolved
I had a challenge with some of the reports with one of my Xero clients. After submitting my query to the support team I received feedback within a short time-frame and now my challenge has been resolved. Thanx Xero!
GN
Gaynor Neill
05/09/21
Excellent Service
Very impressed with the service I received from the technical team in particular Roberta in resolving an issue with my bank feeds. Efficient, thorough and friendly.
C
Customer
04/27/21
Excellent customer services
Excellent customer services, highly recommended
SW
Sharon Watkins
04/27/21
My query was resolved quickly and…
My query was resolved quickly and knowledgeably by Kelly. Excellent support!
SO
Sean O'Brien
04/26/21
Jordan was a great help.
Jordan was a great help. Gave more information than I needed, to be able to understand the problems and solutions.
JK
J. Kin
04/26/21
I needed a little technical help
I needed a little technical help, with an email issue, got in contact with the Xero team, and within a few hours he had it resolved!
JW
Jayy Wilson
04/26/21
Excellent Support Team
The Xero Support team are great at delivering 5 star support, most issues are resolved same day. We operate an array of Payrolls and often speak to Tom from Payroll Support - Great service would highly recommend to anyone thinking about joining Xero for their accounting requirements.
