9.6
Spot Score
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PH
Paul Horwitz
03/04/21
Pre-sales support
Really excellent service offered by Alex in Xero support - was specifically asking about 'free text invoices' and 'proforma' - he was able to demonstrate how to access the templates, make changes and how it works.
JS
Jolinda Steyn
03/04/21
Excellent after hour/emergency assistance
Very impressed by the after hours assistance. Client needed Management Reports on short notice. I reported my problem with the import of a csv file at 19h15. At 21h45 I received feedback. The following morning I scheduled a Xero team viewer session and the problem was solved within 15 minutes. Friendly, expert advise.
JC
Jill Clark
03/04/21
I experienced difficulty logging on to…
I experienced difficulty logging on to my Xero account. I sent an email to the Helpdesk and received a reply from Seb within five minuets with clear instruction what to try to solve the issue. These instruction worked resolving the issue.
OC
Onshore Consulting
03/04/21
Efficient and knowledgeable
I was very impressed with Harry's willingness and knowledge in assisting me with my problem. He provided working solutions, communicated clearly and efficiently - in summary he helped solve my problem in a timely and efficient manner. I very much appreciated his prompt responses and in getting it all resolved quickly and properly.
SF
SLP Financial
03/04/21
Great customer support
I had a technical connection issue and the customer support I received was fantastic
SV
symone Venables
03/04/21
Over and above
Over and aboveBeing new to Xero definitely need a little extra help with getting to grips with things, each person I have spoken to has been very patient and reassuring, little things that are mentioned in conversation even if its outside of Xero support links have been provided - very impressed!
A
Arti
03/03/21
I wanted Xero to reverse the mark as…
I wanted Xero to reverse the mark as paid super.Lisa was extremely prompt in helping me out and the issue was resolved in less than an hour.Thank you Lisa.
E
Emma
03/03/21
Great Support
The support team offer quick responses which are easy to understand/follow.
AB
Adam Beattie
03/03/21
Helpful Dana!
Dana was so helpful and patient, she dug me out of a right mess. Thank you!
KN
Kathryn Newing
03/03/21
Briliant customer support
Briliant customer support. I contacted Xero Support with a fairly detailed payroll query and had a very helpful initial reply very quickly (within a couple of hours), then prompt to'ing and fro'ing messaging with more information, the end result of which is I knew exactly what I had to do to resolve the problem I was having. All cleared up within hours of raising my initial query. Thankyou Xero support :-)