Xero Reviews in January 2025: User Ratings, Pros & Cons

Javid was excellent today

Javid was excellent today. He was knowledgeable, efficient, helpful and very patient.Thank you

Great Team working skills

Various team members helped me to resolve an issue with batch payments. Quick responses and effective communication throughout the whole process. Multiple suggestions were given to solve this matter and the team was more than happy to assist! Thank you a lot!

Proactive support from Xero

Shaq phoned me to see if I needed any help setting up a company in Xero, as I had started but not completed the process - very helpful, proactive support. Thanks

Excellent Support from Xero

Excellent Support from Xero. Helia went out of her way to advise me and help me solve my issue, giving me additional advice and laying it out clearly what I needed to do (am a bit of a novice). Thank you!

Clear and helpful advice

Prompt response to my questions on setting up with clear and helpful advice from several advisers on different aspects of the issues, polite and considerate.

The staff was really helpful.

The staff was really helpful.

Great support ,anytime I raise a case

Great support ,anytime I raise a case, they always come back and sort it out.Good support.,great team.

Find and recoding

Needed specialist help with Xero find and recoding only partially working and ended up saying that they were still processing. Specialist was very helpful and efficient at answering my issue.

Shaq Ali was extremely helpful…

Shaq Ali was extremely helpful and informative, great advise, help and service from him. Saved my company some money and wasn't pushy whatsoever on selling something we didn’t require. He did however inform me of a product I wasn’t aware of that was a free feature of xero. Thanks.

Mariyah gave prompt and detailed…

Mariyah gave prompt and detailed support to my specific and detailed question she'd read what the issue was and responded specifically to my problem. Great service.