Xero Reviews in January 2025: User Ratings, Pros & Cons

I REALLY CANNOT EXPRESS HOW GREAT THIS…

I REALLY CANNOT EXPRESS HOW GREAT THIS SERVICE IS, XERO CENTRAL IS AN AMAZING BACK UP SERVICE TO ANY XERO QUERIES.THE RESPONSE TO ANY QUERIES IS QUICK AND RELIABLE, THESE GUYS ARE GREATTHANK YOU SO MUCH FOR ALL YOUR HELP VENNESSA LEAHAIRFINANCE MANAGERK PARSONS BUTCHERS LTD

A big thank you to Shaq for his…

A big thank you to Shaq for his patience in answering all my questions promptly and helping me to set our company up with Xero.

Charming

Charming, patient person reminded me where to go to solve a simple question that I simply could not find amongst the plethora of help pages. Also pointed me in the right direction for an improvement in links with Go Cardless - much appreciated.

Xero is always great and Xero support…

Xero is always great and Xero support is very efficient and always willing to help and assist. I consider Xero to be part of team.

NFP discount

Just would like to say Many Thanks for great and quick service! We applied for 25% discount, which Xero (as we found out recently) kindly offers for registered non-for-profit organisation, and got it next day!

Great support when you need it

With upcoming changes to the way Xero clients are managed, I got in touch with support who took me through the process - when running into an issue I set a time for a call and they rang on time and everything is sorted.

Javid was amazing he took the time to…

Javid was amazing he took the time to understand our unconventional structure and found a very easy work around his ability to open his mind and think outside the box is an asset to Xero.Good Work Javid and co.

Great support & super friendly

I had a problem with my bank feeds, and straight away Andy was a great help. He kept checking on it throughout the day to see if the issue had resolved. He was able to fix the issue quickly.He was so helpful and really lovely. Thank you so much :)

Couldn't Receive Emails from Xero

We a a difficult issue where we couldnt receive emails from Xero in Outlook (and it wasnt an Outlook issue). We reported the issue to Xero at 4.30pm and although Xero had to upgrade the issue to their Technical team James had it fixed by 8pm!Nice work guys!

Excellent response to query

I had a query and contacted Xero support, Tom replied very quickly and gave a full, detailed answer which was very easy to follow.