9.6
Spot Score
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Showing 91-100 out of 4605
NH
Nicola Hampton
02/03/21
I needed help upgrading our account and…
I needed help upgrading our account and getting registered for non-profit status. The responses were timely, on point and productive.
B
Braydon
02/03/21
Assisting with subscription move
Really good chat with xero consultant, very informative and helpful.
W
WGG
02/03/21
Habib is an absolute hero - Xero Support
Due to Covid-related disruption, I hadn't been into my Xero account for a few months. My bank feed hadn't refreshed, and whilst it appeared to contain all the transactions, the statement totals didn't add up, indicating that there had been a glitch in the import. I hadn't yet done any reconciling since I opened the account, so I wanted to scrap the old bank account completely and start again afresh. Long story short, I contacted Xero Support Team for help, and I was contacted by Habib. ...
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CG
Chantel Griffin
02/02/21
Raz was exceptionally professional and…
Raz was exceptionally professional and clear on instructions given. He knows his product. Such a star!
PJ
Pieter Jacobus Le Grange
02/02/21
Raz - Lekke!!
Raz, from Xero was super helpful and made me feel right at home!! what a great chap. The software is great and incorporates perfectly and seamlessly with my current business management software.
AW
Ali Watson
02/01/21
Lizzie from Xero phoned in response to…
Lizzie from Xero phoned in response to my query with one of their reports. I was unable to remove an item from the report even when I'd followed their online instructions. She was friendly and helpful and between us we sorted it out and now she's going to contact her online support to slightly reword the instructions and make them clearer :)
L
Luth
02/01/21
quick and helpful
Quick, thorough responses to a problem that's been causing problems for months. Solved it in 5 minutes flat with a screen-share.
S
Simone
02/01/21
Excellent service from Xero
Excellent service from Xero, being able to work through an issue and resolve the problem.
C
Chris
01/30/21
Had problems with 2fa
Had problems with 2fa. Emaile xero and sorted ! Only comment is website makes it tricky to know when you have sent a request . Otherwise 5* for service !
LF
Leanne Farmiloe
01/29/21
Great software system and support
I was having trouble with uploading a form to the bank and the Xero help desk couldn't have been more helpful. David resolved my problem quickly and kept in touch about the progress of my issue. I find Xero an easy and efficient bookkeeping system and highly recommend it and the support the company offers.
