Webtrends Optimize

First-rate support, service and technology

What do you like best? For me as the CEO the support Webtrends Optimize gave us from the very start was the best aspect. So often with these sort of tools you find you’re left to you own devices somewhat but the team were very hands on with us (which we wanted/needed) and guided us through the process. That said, the technology seems to be very intuitive too and our guys found it very easy to pick up. What do you dislike? nothing to dislike at the moment, the product and support has ...

Great CRO platform with some nice added extras

What do you like best? As a developer I use the advanced editor the most - the UI is really intuitive and there is enough freedom but with some nice features in there to cover any ‘gotchas’ or allow you to sense check what you are building. The UI also looks pretty good in the visual editor too and having had a play around can see the appeal of that to the marketing guys etc. What do you dislike? Nothing major but there were a couple of things I flagged up which I thought could be ...

Great support from the team

What do you like best? The services team have been really helpful in getting us up and running with some personalisation and experiments. They were so helpful and came up with some great ideas as well What do you dislike? Nothing yet, not really used the product as using the managed service but we might starting running some tests internally soon Recommendations to others considering the product: Well worth a chat What problems are you solving with the product? What benefits ...

We have been using for years and never had an issue

What do you like best? The reliability of the service is great, we have tests running all day everyday and it allows us to adpat and move quickly What do you dislike? Nothing really, been using for years and not come across anything to date What problems are you solving with the product? What benefits have you realized? We needed to improve user experience on our site and try and get more customers, webtrends optimize has definitely helped us do that

Always test is what we believe now

What do you like best? It has fundamentally changed the business, we test, test, test everything now. The whole culture has changed within the business for the better. The tool has allowed us to do this easily What do you dislike? It was difficult to fully integrate into our CRM but we managed it What problems are you solving with the product? What benefits have you realized? We took the product in order to increase conversions on the site. We soon realised that changing the way ...

Great account management and great tech

What do you like best? Very strong insights provided by their team and platform, easy to use, easy to contact and discuss performance/insights What do you dislike? Nothing so far, all very good and team very helpful Recommendations to others considering the product: Good team, very helpful, would recommend utilising the people within the business What problems are you solving with the product? What benefits have you realized? Used them for CRO improvements across our ...

Proving very useful for us

What do you like best? The support that they offerd us was amazing. The product is easy to use and no features being added all the time What do you dislike? We had to integrate into a heatmap tool but it wans't hard enough to complete, once it was in place... all was well What problems are you solving with the product? What benefits have you realized? We have been running the tool for about a year now and we ahve seen some great success and improvement in sales.

Simple to use platform and great support

What do you like best? The flexibility. The platform itself is easy to navigate and quick to learn the basics and the support they provided was excellent. But the best thing was how flexible they were with what we needed. Even though we wanted something a little different and not a ‘full service’ becasue we're not quite there yet, they were really good at carving out a plan that gives us exactly what we need at the moment and works for us financially too. What do you dislike? I’ve not ...

Fantastic technology and service

What do you like best? The technology is excellent, I’ve looked into various companies who offer similar tools and this is definitely excels in terms of what it can do. But as good as the platform is it's the service which really stands out for us. Some of our team didn’t have a lot of experience but they were able to articulate the theory behind certain recommendations they gave us really well which helped with understanding why they were important - and they’ve supported us ...

Really helped me with my new site

What do you like best? The ease of use was great. We are fairly new to CRO and personalisation but we could get up and running fairly quickly, with a bit of help from the Webtrends Optimize team. We have run a few tests and have already started to see an improvement. They even gave us a few ideas which helped us no-end What do you dislike? Not a lot so far, we are still getting to grips with it but with the amount of support they offer I would be surprised to come too stuck What ...