Voyc Reviews in January 2025: User Ratings, Pros & Cons

"Very Challenging but fun to work at the same time"

What do you like best about Voyc? Listening to the recording and reading at the same time In order for one to grade. What do you dislike about Voyc? Nothing at all Always find solutions to my challenges. What problems is Voyc solving and how is that benefiting you? None so far. Get to listen to recordings and can go into the Account while listening.

"TCR Debt collections"

What do you like best about Voyc? That I can load a call script unique to my mandates, and tag keywords I want to be alerted on if used on any call. I mark or assign calls to myself or colleagues What do you dislike about Voyc? It is unable to accurately grade calls that are in vaneqular, Someone else can also grade a call already graded removing the first persons name. I cannot see the date the call was graded . What problems is Voyc solving and how is that benefiting you? Alerts where ...

"very likely"

What do you like best about Voyc? how it can do volumes of calls and include transcript on it What do you dislike about Voyc? the system is slow and it takes time to sync some information graded. Recommendations to others considering Voyc: highly recommend it even though the system can be slow sometimes but it can be of good course What problems is Voyc solving and how is that benefiting you? checking if agents are professional and meeting the company call standard and following the ...

"Easy to work on and navigate."

What do you like best about Voyc? the navigation. It's easier to get to a call on Voyc than on Vitel. What do you dislike about Voyc? nothing yet. Everything I have used I like. Recommendations to others considering Voyc: Use it, It's great. What problems is Voyc solving and how is that benefiting you? Cutting calls. Management referral calls.

"Amazing support and systems"

What do you like best about Voyc? Aside from the amazing, easy to use system, the people support is faultless. I have never had to wait and get frustrated sitting with an unanswered question- the support is amazing and the people are awesome , friendly, down to earth and so accommodating. Aside from the people support as described above- the flexibility of the system enables us to change focus as and when our strategy changes or even when we are driving something specific in our ...

"Excellent experiance"

What do you like best about Voyc? The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring. What do you dislike about Voyc? the time frame it takes to have an additional feature that you ...

"DEBT RECOVERY"

What do you like best about Voyc? detailed analytics and Data, especially in regards to reporting. user friendly. Real-Time -technician support is available on Viacom and now WhatsApp. What do you dislike about Voyc? Inaccurate voice detection on vernacular conversations. The Inability to detect multiple users whilst grading / Evaluation calls. What problems is Voyc solving and how is that benefiting you? Real-Time problem solving on Time wastage, complaints. -Managing clients and Business ...

"QA user"

What do you like best about Voyc? Innovative and debugging errors in systems What do you dislike about Voyc? The voyc system still needs a few things to troubleshoot because at some points it cant work if the programmer is busy working on it like changing codes What problems is Voyc solving and how is that benefiting you? Alerts from both collectors and debtors like swearing, flirting and unprofessionalism

"Voyc - Our partners in customer service"

What do you like best about Voyc? Voyc is easy to navigate, however the best thing is the prompt support we received from the Voyc team whenever required. What do you dislike about Voyc? Nothing to dislike really, maybe I dislike that we were not introduced to Voyc earlier on in my carreer. What problems is Voyc solving and how is that benefiting you? We are all about client centricity, Voyc allows me and the team to promptly act when there is a breakdown in communication between our agents ...

"quality assuarance"

What do you like best about Voyc? it is very convenient and user friendly. What do you dislike about Voyc? the system can be very slow at sometimes What problems is Voyc solving and how is that benefiting you? grading. agents are improving on daily basis