VCC Live Reviews in January 2025: User Ratings, Pros & Cons

einfach und flexible

What do you like best? Projekte lassen sich schnell kopieren IVR automatische Mail/SMS versand API Integration . . . What do you dislike? automatische Export ist nur eingeschränkt möglich Recommendations to others considering the product: ist relativ einfach, komplexe Implementierung übernimmt den Support What problems are you solving with the product? What benefits have you realized? Kunden Betreueung

I use VCC Live every day. It's very transparent and handle.

What do you like best? VCC Live has created a 21st century work environment. You can work with it anytime from anywhere. What do you dislike? The support is sometimes difficult, but it isn't usually problem. What problems are you solving with the product? What benefits have you realized? The VCC Live connects my colleagues with our company’s clients. Pros: -Real-time monitoring -Great reach for many customers -High-tech Contact Center solutions

We have a very long and good relationship with VCC Live because the strong and effective PM

What do you like best? Project management, flexibility, reliability, comfort, What do you dislike? We cant use the client on any apple product, mobile app, we cant use mobile numbers What problems are you solving with the product? What benefits have you realized? We use the VCC in very different project from a simply outgoing campaigns through basic and specified incoming campaigns for very specific, rare and unique tasks.

A járvány ideje alatt a teljes Call Center működtethető Home Work formájában.

What do you like best? Logikus és komfortos felépítés és használat Segítőkész Support Team What do you dislike? Fejlesztések időnként a kívántnál lassabb átfutásúak Recommendations to others considering the product: A piacon lévő alternatívák közül a legkomplexebb tudásszintű és leginkább komfortosan használható What problems are you solving with the product? What benefits have you realized? Home Work típusú munkavégzésre tökéletesen alkalmas Jól strukturált, ...

Welcome to the 21th century

What do you like best? After going through more than 10 VOIP providers last yeer to finally get a software that suits all our company's needs, it was such huge leap forward to finally meat the team that is behind VCC Live. VCC Live was the only software on the market that could provide the soutions for our buisness to change from the old Panasonic on-the-spot call center. The software is intuitive and easy to use. The key account manager responsible for implementing everything from our ...

Unprecedented speed, extremely easy to use, continuous availability of support.

What do you like best? It was a great pleasure for us to be able to start our clinical trial with unprecedented speed with the help of VCC. The initial fear of consulting colleagues soon passed, as using the contact center system is extremely easy. Should any difficulties arise, VCC staff will be happy to assist you. What do you dislike? For lay users, getting started can be difficult. What problems are you solving with the product? What benefits have you realized? We are using ...

Easy deployment and excellent support.

What do you like best? Quick and convenient project creation. Easy API integration. Great customer service. What do you dislike? Sometimes problems with two-way SMS. Sensitivity to the quality of the internet connection. What problems are you solving with the product? What benefits have you realized? We are able to build automated projects, whether sales or debt collection, simply and quickly.

VCC Live Review

What do you like best? The most important for us is the growing opportunities and the functionality which is growing day by day. What do you dislike? The most disliked feature is the lack of DND support, but its under progress so its getting in soon. Recommendations to others considering the product: Easy setup, good comminucation with the KAM, and the support team! What problems are you solving with the product? What benefits have you realized? We are a small Contact ...

Fast

What do you like best? Power dialar, quick setup, fast, easy to handle What do you dislike? Phone number handling on manual call eg. Recommendations to others considering the product: I really advice to use VCC if your system cause pain for you What problems are you solving with the product? What benefits have you realized? Our CRM does not have power or predictive. We are faster now and profitable

VCC is a conveniente solution for remote contact centers

What do you like best? The real monitoring view is very useful to check on all the agent at the same time. The option to customize the agent interface is cool and easy to use. The statistics are also fundamental in contact center environment and VCC offers a great variety of them. What do you dislike? In the HQ version there is no call functionality to test the phone numbers and sometimes it is important to do it if there faulty numbers or tests to be done. The call status in CDR ...