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UserIQ - Customer Success Software

UserIQ Reviews in January 2025: User Ratings, Pros & Cons

Empower, engage, and exceed customer expectations.

4.3

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UserIQ offers custom pricing plan

UserIQ Reviews & Ratings

4.3

Very Good

Based on 127 ratings & 116 reviews

Rating Distribution

Excellent

(76)

Very Good

(35)

Good

(3)

Poor

(1)

Terible

(1)

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Showing 81-90 out of 116

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Matthew B

09/24/19

4 out of 5

"The Goldilocks tool for new products"

What do you like best about UserIQ? It provides our team powerful functionality without every bell or whistle that other products have - and charge for. It was more expensive than a walkthrough-only product, but the additional feature tracking and user success metrics were well worth it. Our product team can not only help users learn the new system, but see if features are used as expected or not (and adjust accordingly) - essential for any emergent platform.

MS

Mike S

08/22/19

4 out of 5

"Great Tool"

What do you like best about UserIQ? In App Surveys based on various segments, user tours, announcements. What do you dislike about UserIQ?

PD

Polo D

08/22/19

4 out of 5

"Gives Great Product Insight!!!!"

What do you like best about UserIQ? Currently we our looking for ways to enhance our user experience. UserIQ has given us some great data to build on. What do you dislike about UserIQ?

AU

Anonymous User

08/22/19

4 out of 5

"So far my experience has been good while navigating UserIQ"

What do you like best about UserIQ? I like the dashboard and the layout on the home screen. What do you dislike about UserIQ?

TM

Thomas M

08/21/19

4 out of 5

"Customer Solutions Manager"

What do you like best about UserIQ? They allow you to target customer actions and guide them to success. The platform gives you incredible insight to how your users are using the platform on top of tracking customer health.

AU

Anonymous User

07/25/19

4 out of 5

"VP Learning"

What do you like best about UserIQ? UserIQ gives us the ability to get messages in front of our base quickly. What do you dislike about UserIQ?

AU

Anonymous User

07/25/19

4 out of 5

"Useful tool that acts a nice supplement to SaaS products"

What do you like best about UserIQ? Tooltips have been very useful to my team as we launched a new SaaS product and needed to provide quick walkthroughs within the platform to new users.

AU

Anonymous User

06/27/19

4 out of 5

"Powerful user behavior insights thanks to UIQ"

What do you like best about UserIQ? UIQ allows to track feature usage so that we can analyse which feature are the most used and which are not to improve customer adoption or adapt our solution. It's very useful to advertise on a new product / module / feature thanks to customized in-app messages.

AU

Anonymous User

04/30/19

4 out of 5

"UserIQ best in business"

What do you like best about UserIQ? UserIQ provides insights and strategies for user adoption, Drive user adoption at every turn What do you dislike about UserIQ?

AU

Anonymous User

04/27/19

4 out of 5

"Adoption Actionable for Everyone"

What do you like best about UserIQ? Guided tours for easy onboarding Login, adoption and usage reports