Upland Adestra Reviews in January 2025: User Ratings, Pros & Cons

Intuitive, user-friendly, fully capable platform.

What do you like best? I had to learn and use this platform initially with no formal training. Yet, I picked up how to use the platform very quickly. It's intuitive in terms of use, features are easy to find, and the process is explained every step of the way. You can do just about everything you need to in this platform, sans some very specific use cases which may require third-party applications. In particular, the reporting is very thorough and useful. And the ability to ...

Adestra - our partner in email

What do you like best? Customer service has been quick and responsive, even with the support team in the UK (our office is in California, so there is a 7 or 8 hour time difference depending on season). Our account managers understand our company and work to bring relevant opportunities and technology to our attention. Live chat is great when it's online, although my work hours mean that I often don't have access to their team in the UK. Fortunately, Adestra has been very accommodating ...

Powerful enterprise-level technology that's still regularly releasing powerful, innovative features

What do you like best? There are not many enterprise level ESPs that improve their platform at the rate that Adestra does. Many ESPs seem to collect a big group of major clients and then sit on their eggs, while their technology grows old and outdated. I've been an Adestra client for over two years and use the platform heavily. The best part about the platform is that they are constantly releasing major new features to keep up with their clients' needs. Not only are they constantly ...

Big features, big support.

What do you like best? The support is top-notch. Using the chat support, I've had help with problems big and small relating to HTML, Adestra functions, list filtering and even subject line advice. Response time is nearly instantaneous. For a small company and even smaller email marketing team, this is invaluable. What do you dislike? Aside from a steep learning curve as others have mentioned, an area that could use improvement is navigation. For example, it's easy to go from a ...

Starting a new partnership! Excellent full packaged ESP!

What do you like best? Adestra provides everything that you are looking for in an ESP. The templates save a lot of time with HTML creation. The support team is excellent. We are able to place Adestra in our customer’s hands and provide a robust marketing platform. The sales experience with John was excellent. The on-boarding process is seamless thanks to Toby. What do you dislike? We are new users and have only been working with Adestra for the past couple months. We have no ...

Impressive Platform and Superb Support

What do you like best? The Adestra platform is user-friendly and equally robust. The system's hierarchy is intuitive, and the built-in automation tools come in handy. And when it comes to reporting, Adestra's capabilities are very accommodating. What do you dislike? Without nitpicking, no dislikes come to mind. Whenever a question has come up or an additional feature is needed we have found a workaround. Recommendations to others considering the product: If you are in need ...

Great product and even better service

What do you like best? The customer service is top notch and the product meets our every need. What do you dislike? The learning curve is a little steep in comparison to similar products. This is mostly because there are so many advanced features that other services don't offer. Recommendations to others considering the product: Sign up for a demo and you will realize how powerful this software can be. What problems are you solving with the product? What benefits have ...

New user with Adestra

What do you like best? The support and enthusiasm of the entire staff has really made the transition to Adestra great! What do you dislike? at this point all has been going well, so no real dislikes at this point, we are still working on launching our first campaign What problems are you solving with the product? What benefits have you realized? I wouldn't say a problem, our intent is to use Adestra for communication and the tools seem to be very easy to work with and are ...

Setting the bar for customer support in the industry.

What do you like best? Adestra delivers ridiculously good customer support. There have been countless times when there was a technical issue at the zero hour and Adestra support has come through and saved the day. Seriously, everything from fixing the way html is rendering on a particular email client, to exporting, correcting and reimporting contact lists. They really go above and beyond. What do you dislike? The html editor is not the most intuitive system, and the drag and ...

Great platform with an abundance of bells and whistles!

What do you like best? We were driven to Adestra for many reasons including their multiple HTML editor and click and drag automation tools. The newest template editor allows clients to create nice looking templates with minimal HTML knowledge or experience. Adestra has easy to use marketing automation tools that allow users to easily design and edit multiple campaigns. What do you dislike? There are so many bells and whistles included, it sometimes gets a little overwhelming. ...