Upland Adestra Reviews in January 2025: User Ratings, Pros & Cons

Adestra's Message focus and The Dream Team!

What do you like best? Adestra's customer service is like nothing I have ever experienced in my long life of working. They are polite, respectful and super fast. What do you dislike? There is nothing to dislike about the product or the service. Recommendations to others considering the product: Jump right in. Adestra not only provides everything we need to ensure we have control on our campaigns but their customer support is exceptional and reassuring. I am a new user and ...

Immediate support service online and by phone, and a friendly team

What do you like best? The immediate support on the Chat format is always very helpful. No problem is too small or big What do you dislike? I have had trouble with image sizing on the newsletter template - it's never quite right. We needed a slight change of template structure and I was a bit surprised by how high the quote for it was. What problems are you solving with the product? What benefits have you realized? With the changes in the way people consume information, ...

Efficient, functional and highly integrative email marketing software

What do you like best? The seamless integration with Salesforce The highly powerful filtering and query functionality What do you dislike? Reporting is good but could be better and more customisable Recommendations to others considering the product: If you are using Salesforce as your CRM and require a fully integrated email solution to work alongside it, you can't go wrong with Adestra. What problems are you solving with the product? What benefits have you ...

Email marketing solution that offers great analytics

What do you like best? This software allows you to track so many variables related to your email marketing. The heatmap of emails is a great resource. What do you dislike? I dislike that white-hot is used as a visual marker on the heatmap. As much as this may be scientific, it goes against the archetypal imagery associated with heat. Recommendations to others considering the product: If you are on the fence, give their podcast a listen. The conversations give you an idea of ...

Solid product with outstanding customer support/service

What do you like best? First, I can't say enough about the customer support. Whether its online chat or a call, I always get an immediate answer (and a lot of patience as my skills challenge even the best rep). Even better is my account rep who patiently explains things to me, answers questions immediately (often in the same day) and is always available to provide his expertise to my challenge. The software is straightforward, easy to use and gives me a professional looking product I can ...

Easy to use platform

What do you like best? The platform is very easy to use and provides you with what you need. What do you dislike? Not being able to see a better breakdown of engagement by ISP. What problems are you solving with the product? What benefits have you realized? Have the interface being so easy to use, it allows for a pretty speedy process of getting used to.

Great Customer Service and Email Client

What do you like best? The customer service is great. The online chat is always helpful and if they don't have the solution to an issue there is almost always a resolution within a day or two. The automation features are also great and very simple to setup somewhat complex sending systems. Customer service is definitely the biggest plus here and i can't emphasize how great they are! Email list managment is also a good feature. They offer both Remote lists(fetches list from URL or FTP ...

Great Solution Provider

What do you like best? I joined my current organization about 10 months. I had worked previously with a competitor of Adestra for the similar service and had no previous knowledge or experience with Adestra. I have to say I have been impressed and feel fortunate to have been introduced to their company. We have a solid account contact and they have been great to work with. The last 10 months have been a heavy push for us to grow our program and they have risen up to support us in that ...

Adestra is highly sophisticated

What do you like best? I like the support that we have had while learning the software. Also, we have found that the software has a much greater capacity than we imagined. What do you dislike? There are some aspects of the reporting that need to be improved. The heatmap feature should allow a user to view multiple launches at once, rather than just one. Exporting detailed reports out of Adestra is messy. What problems are you solving with the product? What benefits have you ...

Solid platform with unique functionality

What do you like best? Overall, it is a very user friendly platform that makes organization easy. Administration of the platform is laos easy to do and the new template designer is awesome!r. What do you dislike? i think the interface can seem somewhat dated (a matter of personal taste) What problems are you solving with the product? What benefits have you realized? We are a reseller of this product and have customers using it for a variety of reasons