TouchBistro Reviews in January 2025: User Ratings, Pros & Cons

I have a small cafeteria and thought…

I have a small cafeteria and thought that this would be a easy solution to meet our POS needs. It is easy to use and set up was great. The onboarding was lacking, but I may have hit a transition since I had a couple of different contact during my onboarding. It has only been a couple of months and I am still trying to fine tune the set up of our screens. Customer support does guide you to videos for training and support, but luckily, I don't need it to do much other than a calculator that ...

Horrible Experience

Horrible experience so far and we have never even been able to use the system due to the pandemic. They have charged us now over $9000 and still asking for additional payments and when you call "customer service" no one can help you. Please look at the reviews and the complaints with the BBB before you sign up with this company.

"Run away as fast as you can."

What do you like best about TouchBistro Restaurant POS? Absolutely nothing. The system is unstable during the shift. Credit card authorization gets reversed when the system hangs which happens a few times a week. Tech support is aware of the hanging issues. But, they don't know why.

"Don't believe their lies"

What do you like best about TouchBistro Restaurant POS? The FOH interface is pretty iser friendly and their customer care team is really nice and easy to work worth.

Four years of service

We have had Touchbistro almost four years. Their system is very good and has a lot of features that make it better than other systems we have looked at. Also they have been very good with support for any questions that come up. Also their in house cc processing has a very competitive rate.

Went online with Touchbistro last month

We have a restaurant/cafe in Houston & we just switched to the Touchbistro POS system last month. There was quiet a bit of work that went into going online but the final product is working very well for us. We also received great pricing on our Credit Card Processing, which was a significant added bonus. Warren, Matt, Tevin, Justin, Dan, Samantha... were all great to work with, have great attitudes and are patient!

Been using Touch Bistro for my small…

Been using Touch Bistro for my small business for the past 4 years. Love it.

So far- awesome!

So far- awesome! Set up and implementation is going great. The third-party vendors were terrific, and everybody responds quickly and thoroughly to any questions that we have. Our first encounter with tech-support was amazing. Knowledgeable, helpful, patient!

Extremely poor onboarding support

We have got a Touch Bistro POS for our new restaurant startup. When asked about onboarding support the account rep simply asked us to watch their videos. Despite writing to them about needing assistance they have not responded. Very unhappy with the kind of support they are providing. I was under the impression the POS providers provided initial training to the staff. This business is new to us and am so disappointed that I am receiving zero help from the start.

Worth your money for sure!

Touch Bistro is probably one of the easiest POS systems I've ever used. I've worked with squirrel and it can't compare to Touch bistro. Super easy to use and learn and just all in all an organized POS system. Super pleasing to the eye as well. super impressed with them. coming from The Hatching Post and The Blind Angler.