TouchBistro Reviews in January 2025: User Ratings, Pros & Cons

Hi great customer service

Hi , I’m Daniel from taqueria el Jarocho we are so happy with bistro so far it’s a great system we been using for a year , I give 4 star because the system needs some updates..

I love Touch Bistro from their customer…

I love Touch Bistro from their customer service, to all the new integrations they have. Personally I work with many POS and Touch Bistro has been the best!

Shocking customer Shocking customer service and worst system to use - AVOID AVOID AVOID service and worst…

Worst system to use, too many bugs, leave you hanging over busy weekends when system crashes each time. I have told all my friends who use thier system to avoid and move elsewhere as they are pathetic at what they have and what they false promise.

I switched from Toast to Touchbistro…

I switched from Toast to Touchbistro and it was the best decision I’ve made. The customer service is so much better. My sales rep (Rich C) was hands on throughout the on-boarding process and it was smooth…Loyalty is better than toast too. Go with the bigger iPads for kitchen display tho, or project it onto a TV

The customer service is good when you…

The customer service is good when you get a rep on the line. I called in to make an update to my account, but I wasn't able to connect to someone right away about a 3 issues that I have been having with TouchBistro for a while. One is a customer service billing issue. The other 2 are technical issues that cannot seem to be resolved. The wait times are too long for me to get technical assistance with my issues. I am too busy to stay on top of the issues.

Wouldn’t Touch with a Barge Pole!!

Wow! Where do I start?? Maybe the fact I’m £2000 out of pocket and with no epos software from Touch Bistro would be a good place to start! Why you ask…..because they don’t offer refunds and even though their sales rep told me many times that their software could do everything my current epos could, he lied! I was left to build my vast menu myself after a basic onboarding Skype call and when I got to the part that I’d specifically told them I needed it didn’t work! The solution they offered ...

I use it for our culinary program

I use it for our culinary program at our technical post-secondary school. It has great training videos and has been very easy for the students to use. Also, the technical support has been extremely helpful.

Great POS System and Greater Support

Our experience with TouchBistro's POS system has been nothing short of outstanding. The system is intuitive, user-friendly, and a valuable asset to our operations. However, the real game-changer has been our Client Success Manager, Lance. His unparalleled qualities, mixed with the functionality of TouchBistro, have made an indelible impact on Big League Dreams. Lance is the embodiment of honesty and transparency, which can sometimes be in short supply, with a work ethic that is second to ...

I love the report

I love the report. Like which menu is selling. Which hours is the busiest to adjust on labour hours. I love the splitting of the bill by seat or equally.

The system works perfect

Date of experience: December 31, 2022