TherapyNotes

I was having problems with a rejection…

I was having problems with a rejection from a payer. It was stressing me a little because it's dealing with insurance. Jess assured me that it was nothing I had did and it was just a small miscommunication between payer and clearinghouse. It really helped ease my mind!

Therapy Notes (ThN) is my office mate!

Therapy Notes (ThN) is a remarkably intuitive EHR that is designed for psychotherapists that has lent to the success of my first year in private practice. I had tried other EHR programs and what is significant about ThN is their outstanding Customer Service. There is no wait time to have an issue explained or resolved, an email is responded to shortly after submitting a query. Phone support is 7 days a week, the very well trained staff is invested in real instruction. The workflow carries ...

Customer service is excellent

Customer service is excellent. I called recently for help with a technical issue and even though I was a bit irritable I received great customer service.

Customer Service for TherapyNotes was…

Customer Service for TherapyNotes was Excellent. The representative, Ivy, was calm, clear, and concise. She presented knowledgeable, answered my questions, and said words like "no problem; take your time; would you like to review that; how else can I help you"; it was just good customer service. I appreciated her help and felt that this is the platform that I will use for my business. Great and prompt feedback from customer service reps at TherapyNotes.

Love this system!

I have used Therapy Notes for 6 years now and love how easy it is to use. The customer support staff are very helpful and friendly. It helps me do my job more effectively! Billing can be challenging for the pros, my job is therapy not billing, Therapy Notes makes doing my job easy!

Excellence

Superb customer service!

I’m always impressed with the customer…

I’m always impressed with the customer service - the representatives are knowledgeable, they always solve my issues and challenges and are always pleasant. There is never a long wait time which is so important in our field where we don’t have time due to our hectic schedules.

Customer Service and IT

When I called Customer Service for Technical Help, they already knew there was an IT issue and informed me that they were currently working on the issue. They did not have an ETA for completion, but knowing that they were apprised of the situation and were working on it, I feel confident in Therapy Notes and all they offer our business.

Am a medical biller

Am a medical biller. Had never used therapy notes until recently. Am familiar with management software/platforms etc. I definitely like the portal set-up, and had to call support a couple times to help me with a couple things I just didn't understand. Support both times was awesome, not only talked me through solution, but provided tutorials in email response after call. Phone support 100% awesome. Additionally, when I was first getting familiar with t-notes, the amount of existing "how to ...

A Day of Success due to Therapy Notes representative

Today I had many claims that needed to be resubmitted. They were from several different payors. I put in a call today. My wait time was a less than a medium amount of time. It was much quicker than caller the Payors. I spoke with Ms J. Using only her initial. She was cheerful, helpful, patient, and has several ideas of what my issues were with my claims. It worked very well. Any time I have called Therapy Notes all of the representatives have been cheerful and helpful. I selected this ...