TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"VERY NEW AND INNOVATED"

What do you like best about Talkdesk? THE EASY WAY TO NAVIGATE CALLS AND THE ABILITY TO MONITOR CALLS What do you dislike about Talkdesk?

"Talkdesk Click to Dial: Easy, Convenient, and Simple"

What do you like best about Talkdesk? Talkdesk Click to Dial is easy and convenient. Also, call transferring is very simple. Salesforce's integration is essential. We can view contacts, view notes and link conversations to salesforce contacts. This enables for excellent analytics and reporting for the entire team. Our team can also see who is online and available for transfer.

"Its ok, but with some limitations"

What do you like best about Talkdesk? Reporting is robust and has options for multiple views (pdf, CSV, graph). Many customizable dashboards witch makes viewing every aspect of your call center much more manageable. I like that the Talkdesk Callbar is not built into your browser also. I also appreciate their training and knowledge base. We can also use test-to-speech for our IVR.

"When we first switched, it was not a good experience. Though, it is getting better."

What do you like best about Talkdesk? I really like the round-robin feature when it functions correctly. I also like the disposition/note feature; although, it is not built out enough to be functional day-to-day. I also like the scheduled reports but I wish the actual reports were easier to navigate/customize further. The dashboard is very useful for me to monitor my team's coverage.

"Talkdesk"

What do you like best about Talkdesk? Talkdesk was software that we used to log into our systems prior to logging in for work What do you dislike about Talkdesk?

"Best phone system"

What do you like best about Talkdesk? Easy to use and easy to train others how to use it. I like that the system detects users who were recently unavailable on break or lunch and will route a call to them first and prevent people from trying to slack at times.

"Have been an amazing experience with Talk Desk"

What do you like best about Talkdesk? It is easy to pull out the reports and make things easy for us. What do you dislike about Talkdesk?

"Review for Talk Desk"

What do you like best about Talkdesk? The Talk Desk has been at its best when it comes to delivering what they have promised. 1- It ensures helps the user to generate accurate reports.

"TD FB"

What do you like best about Talkdesk? The best part about Talk Desk is that it is user-friendly. Any new user can easily use this product. What do you dislike about Talkdesk?

"TD Feedback"

What do you like best about Talkdesk? It gives you the flexibility to get accurate reports. It gives clear network while making calls to the customers. Give's the option to generate the report as per our flexibility.