TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Best for call centers"

What do you like best about Talkdesk? Most helpful is that you receive calls in time and as a team leader you can monitor them live. One of the best thing is that it has extension in chrome and you can make outbound calls with just one click.

"Talkdesk is a very useful live tool to check and track calls made/lost/time and so on!"

What do you like best about Talkdesk? I really like the intuitiveness of it, how we can create views according to our needs. What do you dislike about Talkdesk?

"It's great when it works but there are a lot of kinks that happen on a daily-weekly basis"

What do you like best about Talkdesk? Upsides: Note-taking on call, easy-to-use (when working correctly) What do you dislike about Talkdesk?

"Talkdesk Review 2022"

What do you like best about Talkdesk? I like how on Talkdesk you have different phone area codes to use as you like to call your customers. What do you dislike about Talkdesk?

"Amazing and ease of use"

What do you like best about Talkdesk? How easily I can make reports and dashboards. What do you dislike about Talkdesk?

"fit for use and fit for purpose"

What do you like best about Talkdesk? Always available. Less downtime and degradation What do you dislike about Talkdesk?

""Couldn't find an easier software""

What do you like best about Talkdesk? Is not hard to understand how the software works. Talkdesk is my preferred option as it is reliable, has good call quality, is easy to navigate and use and is essential for my workflow. Software is relatively straightforward and the administration of call flows is intuitive and logical.

"I work from home using Talkdesk"

What do you like best about Talkdesk? The multiple phone numbers you can add with a variety of area codes, recorded & non-recorded lines What do you dislike about Talkdesk?

"Highly recommended"

What do you like best about Talkdesk? Useful to for my workspace allows me to communicate properly and gives me area codes options to call from that way I can call from a local number to a customer without them feeling doubt that someone from another city or state is calling

"I am a relatively new talkdesk user and I have found it very user-friendly."

What do you like best about Talkdesk? I like the capability to have options to create views, keep track of queues, and organize and Rep statuses as well as it shows you individual statuses in color, and time in the state.