TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Excellent tool for customer service center automation and call routing"

What do you like best about Talkdesk? Excellent tool for customer service center automation and call routing. Works great with CRM integration User experience - ease of use and minimal learning curve

"Constantly Improving Product but Still Needs Improvements"

What do you like best about Talkdesk? I like that the product is constantly improving and that they have frequent releases. Talkdesk has 3 releases a year and has been improving their products. Their support team is also responsive and always helpful. Our interactions with our CSM, AE, and different team members have all been great.

"A very effective tool, it delivers what it promises in a satisfactory way."

What do you like best about Talkdesk? The dashboard model, ease of navigating between functions, ease of locating what I need to do my job efficiently. What do you dislike about Talkdesk?

"Excelent Software"

What do you like best about Talkdesk? Reports, as a Salesforce analyst, talkdesk has amazing options for calls reports, also area code presence continues to amaze me how helpful it is.

"Reliable, no outages, good quality WW service network platform"

What do you like best about Talkdesk? TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :)

"Amazing Quality Highly Recommend!"

What do you like best about Talkdesk? App feature and ease of product, quality the platform offers our company What do you dislike about Talkdesk?

"User Friendly"

What do you like best about Talkdesk? The automatic one-click button you can hover over to make a call instead if inputting it into the dial pad. What do you dislike about Talkdesk?

"flexible tool"

What do you like best about Talkdesk? Very flexible tool for creating dashboards based on the company's Service Level and performance. Gives you a lot of options for data visualization and support....

"I love Talkdesk for its ease of use"

What do you like best about Talkdesk? I love many things about Talkdesk, but one of the things I appreciate most is the ease of use. The interface is so simple and easy to navigate, and I love that I can easily customize my call flows and settings to match my specific needs. Also, using Talkdesk with my existing CRM system is a huge plus!

"Talk Desk is great! Reporting is amazing and very detailed. Service is extremely customizable"

What do you like best about Talkdesk? The live reporting is great because I can see employee phone status which are also logged; this is very important when you have remote employees. Observe AI is incredible and allows for easy qa checks and ensuring customer satisfaction