TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"TD"

What do you like best about Talkdesk? It has been user friendly for the first time users. Give us flexibility to generate the reports as per our needs. What do you dislike about Talkdesk?

"very nice tool that help business to grow"

What do you like best about Talkdesk? I like that is easy to use, and easy to log in and check your daily activity. it has an easy interface. you can check the numbers of outbound/ inbound calls in a specific period and you can also listen to them.

"TalkDesk makes monitoring and managing a team easy"

What do you like best about Talkdesk? The Talkdesk app is very user-friendly and has great features. It allows you to make calls within your organization and keep track of them. The next time the user dials a pre-dialed number, even if the routes have not been saved, the intelligent system detects all previous actions, notifies the supervisor, and gives the user a real-time summary of the details, as well as suggestions on how long and what topics to discuss further. This makes it both ...

"User friendly and nice design and always improving"

What do you like best about Talkdesk? Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to ...

"Nice app for business. I really recommend it."

What do you like best about Talkdesk? I like that is user friendly. You can make easy calls and easy transfers between colegues. What do you dislike about Talkdesk?

"Effective phone support"

What do you like best about Talkdesk? Talkdesk's applications are extremely helpful in managing our customer service department. Being able to see caller ID, call history, call duration, and the number of online users at any given time is instrumental in tracking our performance and ensuring we provide the best possible service. In addition, being able to see the current level of service helps us adjust our schedule accordingly so that we can provide even better service. The fact that we ...

"very helpful easy to app updates constantly highly recomended"

What do you like best about Talkdesk? lets you clear tasks and even create tasks What do you dislike about Talkdesk?

"Easy to use - Saves times and makes your day easy"

What do you like best about Talkdesk? Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to ...

"Very helpful!"

What do you like best about Talkdesk? I really like that you listen to all your past calls, you can easily sort through your past calls, and organize your voicemails effectively. I love the email notifications we get when we receive a voicemail, which is helpful when you're away from your desk.

"Is really good for my administration , highly recommended"

What do you like best about Talkdesk? to manage, the calls in order, the program to listen to calls is fast at the moment of starting it What do you dislike about Talkdesk?