TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Review for talkdesk"

What do you like best about Talkdesk? Talkdesk is quite user friendy and easy to use What do you dislike about Talkdesk?

"Review for Talkdesk"

What do you like best about Talkdesk? Ease of Operation, the UX/UI, Reports, Dump Download Option, Mapping of the Dump, Different Filters to check the Recordings TLwise, SMwise, etc. speech tagging, words tagging. The overall UI/UX is quite a user friendly, let's say you want to check a specific SM, one can go into the reports, set the dates, & search the name in the search box, you quickly get the data, & further, we can have our Audits started for the same SM, similar to TL as well. one ...

"Really good software for calling"

What do you like best about Talkdesk? Very organized and easy platform to make international calls What do you dislike about Talkdesk?

"Great app"

What do you like best about Talkdesk? Easy to use and very good quality sounds. What do you dislike about Talkdesk?

"We love the user interface's clarity and intuitiveness"

What do you like best about Talkdesk? Talkdesk has been a great addition to our company, enabling us to communicate across locations quickly and efficiently. We love the user interface's clarity and intuitiveness. This makes training new team members a breeze. Furthermore, we're always impressed by how quickly Talkdesk implements new features and enhancements. Our dedicated CSM has been beneficial, as well as the annual assessments and regular check-ins to ensure that TalkDesk meets our ...

"Good Job TalkDesk"

What do you like best about Talkdesk? The nicest option of the app is that you can edit the dashboard and it gives you an overview of the activity related to the calls

"The right product for every type of communication"

What do you like best about Talkdesk? I have been using Talkdesk for a few months and am very happy. It is an excellent call center software that offers a variety of features and tools to help businesses manage customer calls. Agents can quickly log in and begin taking calls because the software is intuitive and provides an excellent user experience. Talkdesk's robust reporting capabilities allow businesses to monitor caller satisfaction, agent performance, average handling time, and other ...

"We are coming up to our two year anniversary using Talkdesk, we are very happy with the performance!"

What do you like best about Talkdesk? The new workspace platform is outstanding I think this is much easier for new agents to understand with minor training.

"Stay in touch with your customers"

What do you like best about Talkdesk? I am confident that Talkdesk will help me provide superior customer service and increase my company's revenue. The primary reason is that sales and support through text-only are not equivalent to other support applications involving voice responses. With Talkdesk, customers can clarify matters more quickly because of its richness of voice instead of just written responses. This saves me time by using an automated voice response system when answering the ...

"best app ever of this kind"

What do you like best about Talkdesk? I like you can use filters and the option to see in the activity when a contact called or was called. i like the simplicity of the app itself- i think this is the biggest advantage.