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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

Empower your team, elevate your customer support.

4.4

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TalkDesk offers custom pricing plan

TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

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Showing 251-260 out of 2962

DM

Daniel M

11/18/21

5 out of 5

"A Sales Teams Best Friend"

What do you like best about Talkdesk? I really enjoy the UI and the overall accessibility of Talkdesk. We are able to load this up to all of our agent's laptops, cell phones, or desktops, enabling them to place all of their sales calls throughout the day without compromising their personal cell phones. We can even plug in their cell numbers into the back end, enabling our reps to receive calls on their mobile phone, wherever they may be at the time. You can customize the settings to only ...

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MB

Matthew B

11/18/21

5 out of 5

"Call Centers Dream!!"

What do you like best about Talkdesk? The most helpful thing is that it records calls without giving out my personal phone number. What do you dislike about Talkdesk?

AU

Anonymous User

11/16/21

5 out of 5

"Talk Desk"

What do you like best about Talkdesk? It makes excellent phone calls. Good connection What do you dislike about Talkdesk?

AU

Anonymous User

11/16/21

5 out of 5

"This app is great!"

What do you like best about Talkdesk? My favorite part of Talkdesk is the integration between this application and my other applications. I use it with Salesforce, and the two work well together to allow me to review my activity with a client on their page. It is also beneficial to listen back to calls through the Talkdesk application to recall information from a call and it was also helpful when I was getting trained in my role to hear how a client call should go.

DM

Diego M

11/14/21

5 out of 5

"It is an amazing experience. I can monitor my agents in real time plus get a very detailed data."

What do you like best about Talkdesk? The agent details report being so complete. What do you dislike about Talkdesk?

AU

Anonymous User

11/11/21

5 out of 5

"Talkdesk hiccups"

What do you like best about Talkdesk? That you can make this customized to your business What do you dislike about Talkdesk?

T

Thalia

11/11/21

5 out of 5

Useful to any industry

PROS: Talkdesk, as a cloud computing solution, cuts costs as it links well with Salesforce. This great integration allows me to save contacts in which case I could better prepare for a call when I see a certain name on the screen.

RG

Rocky G

11/11/21

5 out of 5

"Talkdesk is next level contact center headed in the right direction to advance CX"

What do you like best about Talkdesk? Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products. What do you dislike about Talkdesk?

AU

Anonymous User

11/10/21

5 out of 5

"I like that it shows everything, time, date, amount of calls in and outbound, etc."

What do you like best about Talkdesk? That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.

SC

Steph C

11/09/21

5 out of 5

"talkdesk is great!"

What do you like best about Talkdesk? It is a reliable phone system, easy to use, you can transfer calls with ease, and the reception during calls is good. I use a wired headset, and laptop. It is much simpler to use than 8x8!