TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Reliable and feature-packed CCaaS solution"

What do you like best about Talkdesk? Talkdesk allows us to collaborate on a reliable, centralized platform with team members located in many different areas and several working from their homes. The UI is clean, easy to understand, and intuitive, which makes training easier. We also are impressed by the improvements and new features they have released in such a short time. Their team is hard at work building new features all the time. The dedicated CSM is always helpful, as are the annual ...

"Communication! Communication! Communication!"

What do you like best about Talkdesk? I really like the way they communicate. We are assigned a customer success representative and ours is A M A Z I N G. Thank you Matthew Dale for all you do for us. And I love how collaborative all the different areas are with us as customers. I feel like our input is valued.

"Service from grit to great!"

What do you like best about Talkdesk? All data reports I need to manage my team are present and easily created, plus Support is speedy and friendly. I am using Talkdesk to manage my team's performance, and so far, everything and anything that I need is there, or if I need help, Talkdesk Support is my go-to place to get it all done perfectly!

"Don't Look Elsewhere, Just Go With Talkdesk!!!"

What do you like best about Talkdesk? It's very simple yet powerful... Perfect application for everyone to connect with our colleagues. User-friendly application. Easy to set up and use. Setting up calls is very simple. Many inbuilt features are there to make our work easy.

"Talkdesk - A Complete CCaaS Platform"

What do you like best about Talkdesk? Talkdesk makes it easy to focus on Customer Experience because their tools and users interfaces are so brilliantly designed. The declarative approach to configuration allows me to quickly respond to business changes; in one instance I was able to stand up a new call center using only Talkdesk in less than 2 hours. They provide all the tools, IVR, ACD, WFM, QM, Speech Analytics, Virtual Agents, and AI-enabled security alerts. One vendor, one platform for ...

"Talkdesk is the best"

What do you like best about Talkdesk? Talkdesk is super easy to use. It integrates with Salesforce. It records my calls so I can go back and listen to them. What do you dislike about Talkdesk?

"Love Talkdesk!"

What do you like best about Talkdesk? Very simple, easy-to-use way to make back-to-back outbound calls daily. I can download and use on my work and personal laptop, which makes working from anywhere very easy. I always have calls transferred to my person phone without the client having that phone number.

"Having an awesome experience!!!"

What do you like best about Talkdesk? The user interface is so easy to use. Quality of the calls is the best no dropped calls. The fact that I can use Talkdesk with Salesforce is amazing. One-click calling makes my workday that much easier.

"Talkdesk is consistently reliable."

What do you like best about Talkdesk? I like that I don't have to be involved for it to work properly on a consistent basis. What do you dislike about Talkdesk?

"Love it"

What do you like best about Talkdesk? I like that it records the conversations. This feature is so convenient!!! I suffer from anxiety, so I have a horrible memory. I couldn't do my job without it!!!