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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

Empower your team, elevate your customer support.

4.4

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TalkDesk offers custom pricing plan

TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

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Showing 231-240 out of 2962

DR

Devlyn R

12/08/21

5 out of 5

"Best Phone Integration"

What do you like best about Talkdesk? The functionality of the program makes it easy for anyone to learn and operate. You can build out multiple boards for tracking and best of all they have a teaching section.

SM

Saurabh M

12/06/21

5 out of 5

"Best software to integrate for any customer support service"

What do you like best about Talkdesk? Talkdesk offers a wide variety of options and can be integrated easily with other applications to get the task at hand done with ease. I love the dialer feature that it comes with for receiving customer calls.

AC

Aishwarya C

11/30/21

5 out of 5

"Very user friendly application"

What do you like best about Talkdesk? Accurate reports talktime very user friendly and very convenient application to use What do you dislike about Talkdesk?

AU

Anonymous User

11/30/21

5 out of 5

"The good, the bad, and the ugly"

What do you like best about Talkdesk? everything! it's easy to track is on the phones and never have issues with connectivity What do you dislike about Talkdesk?

AU

Anonymous User

11/30/21

5 out of 5

"Very Intuitive Product"

What do you like best about Talkdesk? Easy to get up and running fast. Support is very fast to resolve issues. What do you dislike about Talkdesk?

BM

Bridgette M

11/29/21

5 out of 5

"Love this tool"

What do you like best about Talkdesk? I am a huge fan of this easy-to-use dashboard and reporting. It is providing me with a ton of insights immediately. We are setting up quality management forms now. It's a great tool we love it.

AU

Anonymous User

11/28/21

5 out of 5

"TD reveiew"

What do you like best about Talkdesk? TD is ensuring to give us accurate reports, and also, it is user friendly and does not make things complicated for a person who is a new user.

AU

Anonymous User

11/27/21

5 out of 5

"Great insights and detailed reporting"

What do you like best about Talkdesk? Customization options in the reporting section. What do you dislike about Talkdesk?

L

Luz

11/26/21

5 out of 5

Fantastic call manager

PROS: Talkdesk's reliable integration with third-party platforms like Salesforce, our CRM tool, ensures that all calls received from the former will be recorded in the latter as well.

AU

Anonymous User

11/23/21

5 out of 5

"UCSD SFS Talkdesk Review"

What do you like best about Talkdesk? - the high level of customization and flexibility with the majority of settings and call routing - the ability to control all changes, publish changes immediately/real-time, and not needing any kind of Talkdesk admin to review and approve changes first