TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Great Call Centre Application and easy to Use"

What do you like best about Talkdesk? The user interface of Talkdesk is elegant and very easy to use. Integration with our CRM platform makes the life of an Agent easy and not swivel between applications. The reporting capabilities are strong and provide clear metrics.

"TalkDesk helped save our business during the Pandemic!"

What do you like best about Talkdesk? Easy to use UI, exceptional training, configuration customization, reporting, and excellent support. TalkDesk has disrupted an age-old industry that has taken advantage of businesses and consumers for far too long!

"The use of the platform and the use of new tools has been very helpful"

What do you like best about Talkdesk? The platform gets updated all the time, which helps always to have a correct look at how the Queue goes What do you dislike about Talkdesk?

"Quick Service"

What do you like best about Talkdesk? How quickly the agent responded and was able to get my issue resolved What do you dislike about Talkdesk?

"AMAZING SOFTWARE"

What do you like best about Talkdesk? I ENJOY THE FACT THE SYSTEM AUTOMATICALLY PULLS UP THE CLIENTS INFORMATION, WHETHER IT BE A NAME OR PHONE NUMBER OR MULTIPLE PHONE NUMBERS ASSOCIATED WITH THE CLIENT.

"Connecting Each Other"

What do you like best about Talkdesk? It works well and is an exciting calling app for remote employees for an easy phone call transfer. Great app What do you dislike about Talkdesk?

"Really good service and product assistance"

What do you like best about Talkdesk? As a System Admin, talkdesk has many services that helps in giving the best customer service. I am able to admin agent for my company in an efficient manner and customize permissions given to agents.

"A cleaner and more aesthetically-pleasing version of RingCentral"

What do you like best about Talkdesk? I'm a big fan of Talkdesk's integrations and user-friendly appearance. Everything about the platform's look and functionality are pleasing. We're able to use it with Zendesk with ease and it allows us to finish up calls and take notes quickly.

"Exceptional Communication"

What do you like best about Talkdesk? The communication we have received from our Customer Success Manager, Matthew Dale, has been exceptional! Over my career and working with many different call center (contact center) platforms, the communication and support we have received from Matthew Dale has (and remains) clear and concise. He is willing to meet with us whenever we need additional assistance. He works to understand our business needs and the unique demographics. Truly appreciate ...

"Simple and easy to use"

What do you like best about Talkdesk? TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful. What do you dislike about Talkdesk?