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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

Empower your team, elevate your customer support.

4.4

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TalkDesk offers custom pricing plan

TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

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Showing 211-220 out of 2962

SB

Shridhar B

02/24/22

5 out of 5

"Best UI and easy to manager interface"

What do you like best about Talkdesk? Talkdesk has a clean user interface, making it easy for employees to use it without any effort. The call quality is very good. It has options for blind and warm transfer.

AU

Anonymous User

02/24/22

5 out of 5

"Talk Desk Review"

What do you like best about Talkdesk? Talk Desk is extremely reliable. I like that I get all my calls without any interruptions. What do you dislike about Talkdesk?

AU

Anonymous User

02/23/22

5 out of 5

"Made a big difference for our team!"

What do you like best about Talkdesk? Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.

KF

Katherine F

02/23/22

5 out of 5

"Employee Using Talk Desk Daily!"

What do you like best about Talkdesk? Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!

SS

Shani S

02/21/22

5 out of 5

"Talk Desk is fast and efficient."

What do you like best about Talkdesk? Omnichannel and the phone system is very helpful. What do you dislike about Talkdesk?

AU

Anonymous User

02/21/22

5 out of 5

"Love the Dashboard and reporting feature"

What do you like best about Talkdesk? Ability to do warm transfer on any call and stop recording as needed What do you dislike about Talkdesk?

AU

Anonymous User

02/20/22

5 out of 5

"awesome for monitoring"

What do you like best about Talkdesk? Call recordings, can review your call and improve on the best practices What do you dislike about Talkdesk?

AU

Anonymous User

02/19/22

5 out of 5

"Working well with Talkdesk"

What do you like best about Talkdesk? The reporting and live monitoring of talkdesk, also call bar is easy to use and update statuses. So I use call bar talkdesk and Live reporting.

RM

Rafael M

02/18/22

5 out of 5

"Dynamic and freedom"

What do you like best about Talkdesk? Topics: - Great, helpful, reliable and quick customer service and support

AU

Anonymous User

02/17/22

5 out of 5

"Game-Changing Calling System"

What do you like best about Talkdesk? Our institution adopted Talkdesk in 2019 to replace the software that wasn't meeting our calling needs. It paired perfectly with our CRM, was very intuitive, and extremely easy to learn how to use. The feature which allows us to disposition a lead immediately following a call is a favorite amongst our admissions counselors. The ability to generate detailed reports is by far what stands out the most for our directors; they can be used as a ...

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