TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Excellent Out Of The Box Software"

What do you like best about Talkdesk? I live talk desk because it is very convenient to call anywhere. The website is never down or has no problem with it. I love using the website and there's never a connection problem.

"Fantastic IVR Set-up with Analytics to Match!"

What do you like best about Talkdesk? Live Analytics, Manager Functionality around putting folks in Available/Not Available Status, IVR Workflow that is easy to set up. Easy to set up and project manager & CSM were great to work with.

"Cutting edge technology with ease of use and immense adaptability!"

What do you like best about Talkdesk? Real-time and historical reporting capabilities. What do you dislike about Talkdesk?

"Reliable Phone Service for any high dial company!"

What do you like best about Talkdesk? One of my favorite features of TalkDesk is its connectivity to other programs like Salesforce. Stores the calls and gives numerous options to dispositioning the calls for faster reference and tracking purposes within Salesforce. The TalkDesk dashboards are helpful and useful, especially for management. It also has a click-to-dial feature that makes life extremely easy.

"Easy to use. Helpful insights and articles."

What do you like best about Talkdesk? Using Talkdesk has been extremely easy as a customer service agent and QA. Using the Talkdesk Academy was extra helpful when I had no one else to teach me how to use certain features of the platform. I wish more platforms could be as user-oriented as this.

"TalkDesk - Easy to use with valuable data"

What do you like best about Talkdesk? I find the data reports the most useful in TalkDesk, to see how all of the statistics to help improve our KPI's. What do you dislike about Talkdesk?

"Talkdesk is easy"

What do you like best about Talkdesk? It's really great how you can interconnect all your needs, and have them connected in a user-friendly way. Every interaction gets registered with no manual work. It's super easy.

"Great for businesses small or large!"

What do you like best about Talkdesk? I like the fact that i can use it on everything from my chromebook to my PC, my call phone to my tablet, no matter where I'm at or what I'm doing I have the ability to answer a call if needed.

"Effective Product Offerings & EnthusiasticTeam Support"

What do you like best about Talkdesk? The one-on-one team support provided. The Talkdesk team is always available whether for site support or review of our Coordinating Center's needs. Was worried recently with the recent change in agent assignment to our account but it has been smooth with our current and future needs clearly communicated. There is also an understanding that our purpose does not utilize all Talkdesk to offer and our agents understand this keeping the focus on our goals.

"talkdesk is easy to use and user friendly"

What do you like best about Talkdesk? that we can download reports and keep track of our agents What do you dislike about Talkdesk?