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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

Empower your team, elevate your customer support.

4.4

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TalkDesk offers custom pricing plan

TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

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Showing 111-120 out of 2962

DA

Daniela Alejandra C

07/12/22

5 out of 5

"Easy to use - Saves times and makes your day easy"

What do you like best about Talkdesk? Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to ...

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EG

Edward G

07/11/22

5 out of 5

"i works really good saudio"

What do you like best about Talkdesk? audio sounds great it works fine and is updated up to date What do you dislike about Talkdesk?

NS

Neredy S

07/11/22

5 out of 5

"Is really good for my administration , highly recommended"

What do you like best about Talkdesk? to manage, the calls in order, the program to listen to calls is fast at the moment of starting it What do you dislike about Talkdesk?

MN

Maria N

07/11/22

5 out of 5

"Talkdesk is user friendly."

What do you like best about Talkdesk? I can make my own groups of agents where I can find them quick to listen to their live calls. What do you dislike about Talkdesk?

AU

Anonymous User

07/08/22

5 out of 5

"Pros and Cons"

What do you like best about Talkdesk? It was a user-friendly experience and easy to understand User Interface. What do you dislike about Talkdesk?

JF

justine f

07/07/22

5 out of 5

"It is a very smooth program with little to no problems"

What do you like best about Talkdesk? I like how quick and responsive it is!!! What do you dislike about Talkdesk?

BB

Benny B

07/07/22

5 out of 5

"Great app"

What do you like best about Talkdesk? I like how fast it is. I love the layout. What do you dislike about Talkdesk?

AU

Anonymous User

07/06/22

5 out of 5

"Excelent Software"

What do you like best about Talkdesk? Reports, as a Salesforce analyst, talkdesk has amazing options for calls reports, also area code presence continues to amaze me how helpful it is.

HR

Harrison roseling D

07/06/22

5 out of 5

"A very effective tool, it delivers what it promises in a satisfactory way."

What do you like best about Talkdesk? The dashboard model, ease of navigating between functions, ease of locating what I need to do my job efficiently. What do you dislike about Talkdesk?

RM

Richard M

07/06/22

5 out of 5

"Reliable, no outages, good quality WW service network platform"

What do you like best about Talkdesk? TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :)